Higher Quality, Lower Costs
Jersey College had been using VoIP for three years before switching to Nextiva.
In 2014, the College decided to explore alternative providers to control rising costs.
The key criteria in the investigation for an alternative provider were quality of service and cost.
Muravyev noted, “We need a reliable, cost-effective system. There are always calls coming in and out, and it is vital that the phones are working at all times.”
Most of the research for a new company was done online, and the College ended up choosing Nextiva based on its reliable service, pricing, customer service, and ease of implementation.
Because they already had a VoIP system, Jersey College was able to continue using the phones they already had, which was a significant upfront cost saving.
The process of porting their phone numbers over to Nextiva was seamless, and then they worked on provisioning their phones.
The Jersey College team experienced excellent customer service from the Nextiva Support team during their system setup and have been happy with the service from the start.
By switching to Nextiva, Jersey College saves roughly 40% on their monthly bill.
Nextiva has been fantastic. Communication is of the utmost importance here at Jersey College, from interviewing potential students to communicating curriculum plans with our other campuses. Knowing that I don’t have to worry about dropped calls or unclear service really gives me peace of mind.
Manager of IT
A Helpful Support Team
“Every time I call into Support, the person on the other end is extremely knowledgeable about the system and able to help,” Muravyev stated. “Nextiva’s Support Agents are on our team, and are truly experts.”
Muravyev also commented on the helpfulness of Nextiva’s representatives, even if the issue is not related to the phone system.
“There was a time when our phones went down due to a problem with our Internet Service Provider. Instead of just telling me that it wasn’t an issue with Nextiva, they helped us forward our calls to alternative numbers and even took the time to speak with our ISP to get a timeline for a resolution. It’s been a great experience.”