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AI Capabilities Works tasks start to finish. Real-time agent guidance. Handle incoming calls 24/7.

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Advanced Apps and integrations. Insights and dashboards. Scale your contact center. End-to-end customer engagement.

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Call features

What is EWT in VoIP?

EWT stands for Expected Wait Time. EWT is a call center metric that predicts how long a new caller in a queue will wait before an agent takes their call.

EWT can be used to provide at-a-glance health information for the call center. As a prediction it is not always accurate however.

It is similar to Average Speed of Answer (ASA) but guessing for the future. It’s data is based on recent handle times, and call volume forecasting.

See why 100,000 companies trust Nextiva for VoIP service.

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