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(800) 799-0600 Sales
(800) 285-7995 Support
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We won!

Frost and Sullivan logo

2015 Customer Service Leadership Award
a first for a telecom company

Of Nextiva's 500 employees,
200 focus solely on
customer experience.

And 100% are US-based.

Of Nextiva's 500 employees,
200 focus solely on
customer experience.

And 100% are US-based.

Of Nextiva's 500 employees,
200 focus solely on
customer experience.

And 100% are US-based.

Real people + Amazing Service = A real difference

*All stats shown are current and updated regularly

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  • How quickly we pick up the phone
  • Survey results
  • First call resolution

A warm Nextiva welcome

Getting set up with your new phone system is easy, and there will always be a point
person to help you through each step

Welcome Call

WELCOME CALL

We'll walk through the onboarding process and collect any required documents

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Implementation

IMPLEMENTATION

We do a network assessment, configure your Nextiva system, and activate your phones

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Training

TRAINING

We make sure admins and users both know how to use their Nextiva system

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Ongoing Support

ONGOING SUPPORT

You'll meet your account manager, who will be your Nextiva contact for the rest of time

Here for you, every step of the way

Communication tools are critical to your success -
we're here to help you grow

Account Management

ACCOUNT MANAGEMENT

A dedicated manager gives you a personal, direct, and consistent point of contact

4 Levels of Service

4 LEVELS OF SERVICE

Our multi-tiered department offers help for simple Q&A, engineering, enterprise support, and our Office of the CEO

Any time, Any way

ANY TIME, ANY WAY

Multi-channel means 24/7 support via email, phone, chat, or self-help

 
Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.

Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how much Nextiva can save your business.

Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.

Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.

Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.

Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.