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Call features

What is Circular Call Routing?

Circular routing is a call distribution process wherein calls are routed to agents specified in the order specified. When an agent at the top of the list takes a phone call, they are moved to the bottom of the list: ABCD, BCDA, CDAB, DABC.

Circular routing provides calls fairly based on the number of calls available.

Related reading:

See why 100,000 companies trust Nextiva for VoIP service.

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