Get started
Login Support Resources Features
(800) 799-0600 SALES / (800) 285-7995 SUPPORT
left arrow icon Back to glossary
Call features

What is Agent Availability?

Availability is a measure of the percentage of time an agent was marked as 'Available'. This is measured during the periods between signing into a queue and signing out of that queue.

Reports may provide insight into the states that were utilized when the agent wasn't 'Available.'

The Active Call Distribution states are designed to log details for reporting. This lets employers have more insight on their day-to-day activities.

Related reading:

See why 100,000 companies trust Nextiva for VoIP service.

Steve Wozniak

I'm a big fan of companies like Nextiva.

Steve Wozniak
Co-Founder of Apple

Get a custom quote

By clicking the button, you agree to the Nextiva's Terms & Conditions.

Close Icon
XBert Hate filling out forms?
Just talk to a real human.
Call (800) 799-0600
Chat now
Chris Brencans, CMO

"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

Chris Brencans, CMO
On The Map Marketing
We'd like to know you better so we can serve you better.

We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.

By providing information in this form, you agree to Nextiva's Privacy Policy