Contact sales : (800) 799-0600

Nextiva and Five9 Partnership Gains Momentum Driven by Strong Demand to Connect Customer Touch Points

Nextiva also named Breakthrough Partner of the Year by Five9 at annual CX Summit
Press Release | Scottsdale, Arizona | February 3, 2022

SCOTTSDALE, Ariz., – Feb 3, 2022 – Nextiva, a leading cloud communications company, today announced strong customer demand for its integrated contact center offering with Five9, which demonstrates the surge in interest for bringing unified communications and contact center solutions together to allow companies to better engage with customers, connect team conversations, and drive outstanding customer experience. New customers now include more than one hundred companies using integrated virtual agent and contact center solutions in banking, real estate, transportation, healthcare, and financial service sectors.

Customers want powerful, simple tools that allow them to reduce communications complexity and provide a better overall customer experience. Nextiva’s mission has always been to serve customer needs first. Building on the company’s vision for connected communications, the technical integration and go-to-market alignment with Five9 as a Certified Integrated Network Partner (CINP) was a logical extension of its promise to deliver on this vision.

Customer demand for the integrated solution reflects a shift in the market away from disconnected communications and siloed applications toward tightly integrated tools and workflows that keep customer communication and engagement at the core. Connected Communications, pioneered by Nextiva, helps businesses and teams build stronger relationships with their customers and each other. To rapidly accelerate its vision for Connected Communications, Nextiva announced $200M in funding from Goldman Sachs Asset Management in September 2021.

According to Chris Reaburn, Nextiva CMO, Nextiva is helping level the playing field by making technology accessible, affordable, and available to every size of business.

“We’re helping businesses grow, and better serve customers and keep them happy by giving them the best technology available,” said Reaburn. “The momentum we’re seeing with our Five9 integration proves that customers don’t need fewer single-use tools — they need the right connected tools to solve their growing customer management challenges.” Our solution brings together communications and contact center conversations into one place, easily and elegantly making for a much more successful customer experience.”

The unified solution enables seamless calls between Nextiva business phone service and the Five9 Intelligent Cloud Contact Center to help businesses engage with customers, connect team conversations, reduce costs, and empower contact center agents with streamlined workflows. As a Five9 Certified Integrated Network Partner, customers choose the Nextiva Contact Center solution with confidence because it meets defined technology and regulatory standards, and delivers a reliable, secure, and integrated cloud communications and contact center solution that equips businesses to reimagine and scale their customer experiences.

“Our partnership with Nextiva presented an opportunity to go to market together and help meet the customer demand for integrated cloud communication and contact center solutions,” said Jake Butterbaugh, SVP, Global Partners, Five9. “As a result of the distinct value proposition with Nextiva and customer momentum in 2021, Nextiva has been recognized with the Five9 Breakthrough Partner of the Year award for its speed to joint success and overall strategic alignment across the organization.”

To learn more about the power of bringing together UCaaS and CCaaS, download the new eBook “Never Compromise the Customer Experience” by Nextiva and Five9.


By providing information in this form, you agree to Nextiva’s Privacy Policy.

A demo that matches your business needs

Nextiva has developed a solution for the future: One platform, one workspace, zero friction.

Close Icon
XBert Hate filling out forms?
Just talk to a real human.
Chris Brencans, CMO

"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

Chris Brencans, CMO
On The Map Marketing
We'd like to know you better so we can serve you better.

We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.

By providing information in this form, you agree to Nextiva's Privacy Policy

Close Icon
Nextiva Logo

Your personalized demo. What to expect:

  • Expect specifics. Tailored exactly to your business (we do our research).
  • Expect experts. Our product team will personally answer your questions.
  • Expect quickness. Personalized, specific, clear, and to the point - you’re busy!

Hate filling out forms?
Talk to us.

Call (800) 799-0600
Gartner. Leader: Peer Insights Voice of the Customer G2. Leader SUMMER 2023 GetVoIP Customer Reviews
Get started with this form

Request a demo

Fill in your info and we'll come prepared - spoiler, we do our research.

By providing information in this form, you agree to Nextiva's Privacy Policy.

Close icon
Use fewer apps, get more done.

Download the NextivaONE app.