UJET Alternatives and Competitors: 6 Better Call Center Platforms to Try

Customer experience leaders today are under pressure to do more with less: support more channels, automate more tasks, and deliver faster, more personalized service for customer satisfaction. A study by PwC found that the majority of consumers are looking for a positive customer experience and gauge the effectiveness of a CRM team on speed and convenience. And that brings us to the UJET alternative.

This guide explores UJET’s strengths and limitations, comparing the platform with six alternatives that may offer better scalability, reliability, or value for your contact center.

What Customers Like About UJET

UJET has built a loyal following in the contact center as a service (CCaaS) space. Its mobile-first approach and focus on automation have made it an appealing choice for modern service teams. Here’s a deeper dive into what users appreciate the most about it.

Mobile-first experience

UJET stands out for its seamless integration with mobile apps. Customers can authenticate with biometric ID, upload photos or videos, and connect directly with support, all within the brand’s app. Plus, according to G2 reviews, some users have highlighted the SSO log-in feature as extra convenient, as they don’t need to keep typing in their email address. This in-app support reduces friction and helps reps resolve issues faster.

Omnichannel routing

The platform allows CRM agents to engage with customers across voice, chat, SMS, and social media without disrupting workflows. Its phone system routing engine helps ensure that inquiries are directed to the right agent at the right time, regardless of the channel. Plus, UJET’s contact center software delivers a consistent customer experience and allows it to accommodate all contact channels.

AI Agent Assist

UJET’s AI Agent Assist helps representatives communicate with their customers using conversational AI technology. For example, the AI-driven cloud-based contact center can nudge agents with relevant answers or recommend next-best actions mid-call based on the language and tone used.

Visual IVR and virtual agents

UJET makes self-service easier through interactive voice response (IVR) menus with visual components. These features give users an intuitive way to resolve issues before reaching an agent. Another plus is that virtual agents can also answer FAQs and gather context ahead of time, providing human agents with more insight to answer their customers.

Where UJET Falls Short

While UJET has its strengths, users have reported a few bugs that would cause issues for larger teams or teams looking to scale. Here are a few reasons you might be thinking of going with a UJET alternative.

High cost

UJET’s base pricing now starts at $65 per user per month — a competitive price. However, once you add must-have features and scale beyond 10 to 20 agents, the costs jump significantly. The total pricing also depends on the tier selected, as the most expensive tier (Enterprise) costs $120. Implementation and engineering support can also increase the total cost of ownership.

Performance issues

Some customers on G2 and Capterra mentioned slow load times, sudden shutdowns, and occasional UI glitches. A few reviewers also noted that UJET updates and glitches can cause temporary disruptions and incompatibility with existing workflows.

Limited chat capabilities

Compared to platforms like Zendesk or Intercom, UJET’s chat tools feel more basic. Reviews suggest that its features, like rich media sharing, proactive messaging, and multi-threaded conversations, are not as robust as its competitors’ chat capabilities.

Complicated customization

While UJET promotes its flexibility, users often need professional services or technical help to implement advanced call routing, automation flows, or integrations with legacy systems.

Feature gaps

Businesses with large outbound teams or complex CRM workflows may find UJET lacking. The communication platform focuses more on inbound voice/chat than outbound campaigns or deep data integrations.

Top 6 UJET Alternatives

While it is a strong platform, several UJET alternatives offer better functionality for larger teams. Here are six platforms that offer similar or better capabilities across AI, omnichannel routing, CRM integration, and pricing flexibility.

1. Nextiva

Nextiva is a top UJET alternative, as it offers an all-in-one communications suite with powerful contact center tools built in. It’s designed for CX teams that want reliability, flexibility, and built-in automation.

Key features:

• Unified communications with voice, video conferencing, calls, chat, email, and SMS all in one app
• AI Agent Assist for live coaching, summaries, and sentiment detection
• Native CRM integrations with Salesforce, Zoho, HubSpot, and more
• Drag-and-drop IVR builder
• Real-time dashboards and call analytics
• 99.999% uptime and award-winning U.S.-based support

Why switch from UJET: Nextiva matches UJET’s AI and omnichannel capabilities. But Nextiva’s platform allows for easier onboarding, more affordable pricing, and a platform that includes UCaaS, CCaaS, and CRM. That means fewer tools, a more user-friendly platform, less training for team members, and, ultimately, faster ROI.

Best for: Mid-sized and enterprise teams that want scalable AI-powered customer service with built-in reliability. Nextiva’s functionality is enterprise-grade.

Compare Nextiva vs. Five9, top UJET competitors, here.

2. JustCall

JustCall delivers strong AI support and SMS automation, making it a top pick for sales and outbound teams. According to reviews on Trustpilot, users appreciate JustCall’s agent knowledge, speed of response, and efficiency. Its excellent customer service makes it a solid choice.

Key features:

• AI Copilot for real-time coaching
• Automated call scoring and sentiment tracking
• SMS campaigns and WhatsApp integration
• 100+ CRM and helpdesk integrations
• Multi-line dialer for power calling

Why switch from UJET: If your team relies heavily on texting and outbound calls, JustCall offers more comprehensive SMS tools and lower costs. It’s also easier to spin up without heavy IT support.

Best for: Sales and B2B service teams focused on outbound engagement and automation.

3. Genesys Cloud CX

Genesys is a legacy giant that’s evolved into a modern cloud contact center solution for complex, high-volume contact centers. It offers end-to-end customer engagement tools. For instance, it applies predictive routing and AI-assisted workflows to workforce management (WFM) and uses advanced compliance features to power up its platform.

Key features:

• Predictive routing and AI-guided workflows
• Deep WFM tools
• Real-time analytics and call insights
• Multi-language omnichannel support
• Open APIs and strong compliance options

Why switch from UJET: Genesys offers stronger analytics, compliance, and workforce tools. If you need agent scheduling, coaching, and detailed reporting at scale, Genesys delivers.

You can see the Genesys pricing overview here.

Best for: Enterprises with layered compliance and business needs and global support operations.

4. Talkdesk

Talkdesk offers ease of use and is customizable based on business needs. One standout feature is its AppConnect marketplace, which lets users add a lot of third-party integrations, often without needing to write a single line of code. This is useful for teams who want a faster rollout and don’t want to deal with coding.

Key features:

• Agent Assist and virtual agents
• Visual IVR flow builder
• 80+ third-party integrations via AppConnect
• SLA dashboards and speech analytics

Why switch from UJET: While UJET markets its platform as flexible, many teams find Talkdesk more intuitive to set up and scale. It supports multi-location setups with fewer IT headaches and delivers stronger out-of-the-box integration options for workforce optimization.

Best for: Teams needing a balance of usability and advanced configuration.

If you’re looking for more options, you can explore Talkdesk alternatives here.

5. Five9

If your goal is volume and you are aiming to scale, Five9 is a good choice. The platform is built for high-volume centers juggling both inbound and outbound conversations. Its standout capability is its predictive and progressive dialer, which is ideal for sales or support teams reaching thousands of customers with different phone numbers daily.

Key features:

• Predictive and progressive dialers
• NLP-based IVR
• Native Salesforce and Zendesk integrations
• AI-driven insights for QA and performance

Why switch from UJET: Five9 has a mature toolset that accommodates all calls, which outshines UJET’s capabilities. If your team dials thousands of contacts and has many customer interactions each day, Five9 is built for you.

Check out the Five9 pricing breakdown here.

Best for: Enterprise teams running large-scale sales or customer support campaigns.

6. Zendesk Suite

The last, but not least, UJET alternative is Zendesk – a platform that has grown beyond ticketing into a full customer experience platform. It now offers a unified customer experience suite that combines ticketing, live chat, IVR, and omnichannel support into one system. Zendesk is especially strong in asynchronous communication, which is ideal for teams managing high volumes of web, email, and chat-based tickets.

Key features:

• Agent Copilot for guided responses and support for agent productivity
• Integrated voice, IVR, and chat tools with AI-powered chatbots
• 1,000+ app integrations and open API
• Knowledge base and ticket workflows
• Real-time performance dashboards

Why switch from UJET: If voice is secondary and your team relies more on email, chat, and helpdesk features, Zendesk offers a smoother, all-in-one customer support experience.

Best for: Customer service teams handling high ticket volumes across digital channels.

Why Nextiva Is the Best UJET Alternative

UJET brought innovation to the cloud contact center landscape, but for a lot of teams now, the downsides are starting to add up. With higher costs, missing features, and scalability issues, it might not be the best option in the long run.

Nextiva delivers a complete contact center solution including AI features, omnichannel messaging, CRM tools, and real-time data analytics — all with reliable uptime and support. It’s great for teams that want to grow fast, cut down on so many tools, and save on costs.

Learn more about Nextiva Contact Center here.