Every agent will
be your best.
AI that helps agents navigate every customer interaction
with clarity, confidence, and speed.
Guidance when your agents need it most.
The right answers, right when agents need them.
Faster responses. No hold times. Zero guesswork.
“Based on your growth trajectory, the Enterprise 250 plan would give you room to scale without hitting limits.”
Enterprise Plan Comparison
Enterprise 250 includes priority routing, dedicated CSM, and volume pricing at 120+ seats…
Better conversations, built for your industry.
Contact Centers
Clear, consistent conversations—every time. Reduce ramp time. Handle more complex customer needs with confidence.
Financial Services
Stay compliant. Build trust in every conversation. Give agents approved knowledge they can rely on.
Healthcare
Handle sensitive conversations with accuracy and care. Surface the right information when it matters most.
Insurance
Explain policies clearly. Guide every claim with confidence. Give agents the information they need to move customers forward.
Retail & E-commerce
Answer fast. Get it right the first time. Give agents accurate, up-to-date answers on orders, returns, and products.
Technology
Resolve issues faster. Guide customers with confidence. Give teams instant access to the knowledge they need.
Real Estate
Respond faster. Close with confidence. Give agents instant access to property details, availability, and pricing.
Travel & Hospitality
Keep every trip on track. Handle bookings and changes with speed and clarity. Give agents the answers customers need.
Works with your favorite tools and platforms
The right answers. The moment your agent needs them.
In-the-moment support
Agent Assist helps surface relevant information and guidance during customer interactions so agents can respond with clarity and confidence without breaking their workflow.
Knowledge on demand
Surfaces relevant articles, scripts, and procedures from your knowledge base when agents need them. Agents find answers without leaving the conversation or putting customers on hold.
Compliance & security
Empower agents with the right information and guardrails to handle sensitive interactions with confidence. Help maintain secure, consistent experiences aligned to your business and industry requirements.
Automated summaries
Generates call transcripts, summaries, and action items automatically when a conversation ends. Eliminates after-call documentation work so agents can move to the next customer immediately.
Faster agent onboarding (coming soon)
Acts as a digital mentor for new agents, guiding them through conversations with contextual prompts and suggested next steps. Faster ramp-up, less dependency on senior staff.
Answers your agents can trust
in every conversation.
Agent Assist runs on Nextiva’s enterprise-grade platform. Your data is encrypted, and customer interactions are supported by secure, reliable infrastructure designed for business-critical environments.
Grounded in your knowledge base
Agent Assist surfaces responses and articles from your actual documentation. Every suggestion traces back to an approved source, not a guess.
Full visibility, full control
Every coaching suggestion, knowledge article surfaced, and sentiment flag is logged. Supervisors can review, adjust, and audit the AI's guidance at any time.
Secure handling of sensitive information
Agent Assist helps reinforce secure workflows by giving agents access to approved processes and guidance when handling sensitive customer data.
Industry-recognized compliance
Nextiva holds the certifications that regulated industries demand, so your AI coaching meets the same standards your business does.
FAQs
How is Agent Assist different from XBert AI Employee?
XBert AI Employee handles customer conversations autonomously — it answers calls, books appointments, and resolves issues on its own. Agent Assist works alongside your human agents instead, providing real-time coaching, suggested responses, and knowledge surfacing while they handle the conversation. Think of it as giving every agent an expert co-pilot.
Does Agent Assist work on all communication channels?
Yes. Agent Assist provides real-time guidance across voice calls, live chat, SMS, and email. It analyzes the conversation on any channel and surfaces relevant coaching, knowledge articles, and suggested responses.
How does it integrate with our existing tools?
Agent Assist integrates with your CRM, knowledge base, and existing contact center tools. Supported integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho, Microsoft Dynamics, and more. All customer data and interaction history is pulled together so agents have full context.
Will my agents find it intrusive or distracting?
Agent Assist is designed as a passive coaching panel, not a disruptive overlay. Suggestions appear alongside the conversation and agents choose whether to use them. It works like having an experienced colleague quietly offering help, not someone taking over the keyboard.
Can supervisors see what Agent Assist is recommending?
Yes. Supervisors can monitor Agent Assist recommendations in real time through dashboards, review coaching effectiveness after calls, and adjust coaching rules to match your company’s best practices. All suggestions and agent responses are logged for quality assurance.
How fast can we get set up?
Setup is fast and straightforward. Import your existing knowledge base and company documentation, and Agent Assist is ready to support your team. Our team provides onboarding support to help you get up and running with confidence.
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Businesses trust Nextiva for their communications
An incredible 98% improvement in customer response time and an 11% increase in positive reviews.
