Maximize contact center ROI with Workforce Scheduling

Accurately forecast staffing needs, promote agent empowerment, and trim costs.

Nextiva, trusted by industry-leading brands:

Watch an on-demand demo of Nextiva Interactive demo

Experience the power of Workforce Scheduling.

Never over or under schedule again

Leverage historical data to accurately forecast staffing needs. Trim overstaffing costs and eliminate the long hold times that come with understaffing.

Safeguard SLA & reduce agent churn

Improve your agent experience by staffing for expected volume fluctuations, ensuring quick customer support. Reduce agent stress and keep service levels high during peak times.

Enable flexibility for agents

Give agents the freedom to easily manage their schedule by bidding on shifts, swapping shifts, submitting PTO, and tracking sick leave through a handy app.

Smart scheduling starts here.

Manage today
Run a tight ship by monitoring daily schedule adherence, breaks, and time off requests from your dashboard.
Plan for tomorrow
Ensure service SLAs are met by properly staffing for expected, data-backed highs and lows.
Boost agent retention
Ensure agents get the proper daily down time and the freedom to pick up or exchange shifts.
Enhance operational delight
Provide supervisors with deeper visibility into queue and campaign dynamics, enabling informed process adjustments.

I’m a big fan of Nextiva.

Steve Wozniak

Co-founder at Apple

See what Nextiva can do for your contact center staffing.

We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

By providing information in this form, you agree to Nextiva’s Privacy Policy.