Nextiva Network

World-class network security & reliability.

Security and reliability are always top priorities. We've made it easy to run a fully secure business.

Secure to the core. A network built for modern business.

Security overview
Eric Andrews
Director, Information Technology since 2015
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No downtime for your business.

With eight points of presence, carrier-grade data centers, and guaranteed 99.999% uptime, you’ll never miss a beat with your customers. We built one of the world’s most reliable networks.

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Monitoring and security 24/7.

Our engineers have their eyes on our network at all times to ensure that everything runs like a well-oiled machine. With constant monitoring of our network, issues are immediately flagged and solved.

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You’re always informed.

Get real-time network status updates. You'll know instantly if our performance has slowed for any reason. We're 100% transparent about our history and real-time status with status.nextiva.com

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Get help right when you need it.

Get any problem solved fast with our award-winning in-house service team. That means you’ll talk to a real human and get real answers, every time. Nothing will stop us from solving your issue.

Points of Presence

Security Overview

We take security seriously. Our security team has worked for years to develop a system of protocols, policies, and technologies to keep your data away from prying eyes.

Physical Security

24/7+365 Monitoring

Our data centers are protected by multiple layers of security with equipment and procedures that control, monitor, and video-record access to the facility.

Disaster Planning

Every data center is prepared with a full uninterruptible power source (UPS) that has N+1 (or greater) redundancy, back-up generators, and the best uptime in the industry.

Controlled Climate

Powerful heating, ventilation, and air conditioning (HVAC) systems ensure the climate within our data centers keeps our equipment safe.

Biometric Checkpoints

Access to our servers requires going through five checkpoints, including security stations with guards, mantraps, and biometric hand readers.

Environmental Security

Our geographic network is designed strategically so risk of service interruption or data loss due to natural disaster is mitigated.

Audited and Certified

Every Nextiva data center meets the security standards set by the ISO/IEC 20071 certification.

Network Security

Serious Reliability

Every PoP has three diverse connections to the network, and we peer with the three top internet carriers in each PoP region to ensure a fast, reliable connection for every customer.

Millions Well Spent

We dedicate millions of dollars in our budget every year toward securing our network. It’s our #1 priority and always will be.

Penetration Testing

We conduct regular third-party audits including white-hat hacker communities, and also continuous 24/7 penetration testing, so if there is ever a vulnerability, we’ll find it immediately.

Interception Protection*

We can protect every communication transmission with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption between all endpoints to prevent interception and protect your privacy.

Best-in-Class Security

We employ a number of best-in-class solutions for identity protection and network and application firewalls.

Fraud Mitigation

We monitor your account calling activity for any irregular or suspicious patterns to prevent fraudulent charges. We also provide proactive measures with our access control policies and usage throttling.

*Interception Protection is coming soon as an optional service.

Powerful People

Employee Training

Every Nextiva employee participates in annual, mandatory security training.

Developer Training

All Nextiva engineers and developers undergo dedicated security training to ensure our networks and applications are built securely from the ground (and code) up.

Open Minded

We embrace the technology community and their brilliant minds for help in improving our products. We even chose a CTO who is an open-source celebrity as the Chairman of Apache Foundation.

Certificates & Compliance

Nextiva uses security measures to protect your information both during and after any transaction of information. We are certified with multiple nationwide and worldwide security initiatives.

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ISO/IEC 20071

All of Nextiva’s data centers are ISO/IEC 20071 audited and certified.

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SOC 2 Compliance

Nextiva is compliant with SOC 2, verifying security for data stored in the cloud.

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PCI Compliance

Nextiva is a PCI-compliant merchant and we also offer solutions that enable our customers to be PCI-compliant in their own businesses.

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HIPAA Compliance

Nextiva offers communication solutions that are HIPAA-compliant to protect sensitive patient information.

We've got your back.

We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.

Joe D. | with Nextiva since 2018
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Allison D. | with Nextiva since 2018
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Heidi A. | with Nextiva since 2018
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See how Nextiva will transform
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Contact an Amazing Service
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(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
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(800) 799-0600

See how Nextiva will transform
the way you communicate.


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Contact an Amazing Service
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(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
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(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.

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