For over 50 years, Shelby American, Inc. has been a one of the most widely recognized names in the automotive industry. Producing some of the most well-known, high performance vehicles in history, like the Cobra Roadster, Daytona Coupe, and the GT40, Shelby American builds more than a car–they build custom collectables.
Considered to be one of America’s greatest race car drivers, Carroll Shelby founded Shelby American, Inc. in 1962 to market and manufacture performance vehicles for the public.
In 1966 Shelby American joined forces with The Hertz Corporation to build the ultimate weekend getaway vehicle. This machine of pure American muscle was the now iconic Shelby GT350H.
Due to government regulations, Shelby American, Inc. stopped building production cars in the late 1960s but remained a hot spot for special projects for automakers.
Thirty years later, Shelby American opened its manufacturing facility at the Las Vegas Motor Speedway.
Today, they build most of their trucks and customize vintage cars there, in addition to hosting a flagship store and museum which features custom cars that were built in their facility.
[I] brought [2 Nextiva representatives] into my office and we had a sit-down discussion about the virtues of being a Nextiva customer. I was impressed with what I heard. It was perfect timing; it was exactly what we needed
Keep Your Reputation in Good Standing
With a well-known name and big reputation, Shelby American responds to customer service calls from across the globe.
Due to some issues with their previous communication system, they began looking for another provider.
“[The system] was five years old at that point, so we were due for a complete overhaul. We started doing some research on all the different cloud-based products, rather than an on-premise system like we had before,” says Shelby’s Director of Technology, Rich Sparkman.
Their old on-premise server system, while technically considered Voice Over IP, had too many touch points, was difficult to deal with, and required programming knowledge in order to make small changes.
As the main point of contact for their in-house communications issues, Sparkman says he was looking for something more user-friendly.