Elkhart Clinic has been serving the residents of Elkhart, Indiana since 1954. As a multi-specialty medical clinic with eight locations throughout the area, Elkhart Clinic sees thousands of patients, from pediatrics to the elderly, Monday through Friday.
The majority of Elkhart’s calls are patched through from two of their call centers, receiving heavy calls from patients, other physician offices, or medical facilities.
After experiencing several reliability issues, the IT Manager for Elkhart Clinic, Jeff Rudd, decided it was time to find a solution.
“Last year we were using SIP Trunks provided by another vendor that was having an issue with making and receiving calls from anyone on the Verizon Network.
We are located in what is a primarily Verizon Network area, so not being able to communicate with patients is a very serious issue,” said Rudd.
Being able to make and receive calls reliably is crucial. By switching to Nextiva, we haven’t had any issue contacting patients no matter what phone network they’re on. Our phones are more reliable now and we can communicate with patients, providers, and pharmacies.
Elkhart Clinic was already on a VoIP system with their last provider and was not looking to replace their entire system, just the method in which the dial tone was supplied.
“We tried several SIP Trunk providers to ensure that whichever SIP provider we did choose would work successfully for us. After narrowing the decision down to three possible options, I presented the options to our Board of Managers and made the recommendation to go with Nextiva.”
Once the decision was made to switch to Nextiva, Rudd got in touch with one of Nextiva’s representatives and technicians who answered all of Elkhart Clinic’s questions, helped them get up and running on a test trunk to verify everything would work correctly, and then assisted with pricing to ensure they would stay close to what they were previously paying.