Connected education experiences.
Supported students.
Faculty, staff, and students stay connected in one platform — so questions get answered faster and campuses run smoothly.
Enrollment, snow days, schedule changes. Handled.
42% of families say they don’t get enough information from their school, and 67% of parents who don’t get a response never follow up. XBert AI answers enrollment questions, sends schedule updates, routes urgent matters to administrators, and keeps families connected around the clock.
Angela Torres called to update authorized pickup for Mateo Torres (Grade 3, After-School Explorers). David Torres added as authorized pickup for today.
Parents get answers, day and night
Snow days, schedule changes, bus routes, enrollment deadlines. AI handles the calls that flood your front office.
Your front office stays with students
Instead of answering the same questions all day, your staff focuses on the kids walking through the door.
Routine calls handled by AI
AI answers questions about school hours, bus schedules, attendance, and event info so staff can focus on students.
Works with Google, Teams, and more
Integrates with the tools your campus already uses. Google Workspace, Microsoft Teams, and more.
Works with your campus's favorite tools
The numbers behind school communication.
Of families report not receiving enough information about their child's progress from school.
SchoolStatus, 2024Of parents who reach voicemail won't leave a message or call back. They move on.
ForbesOf educators find it "very easy" to connect with families, despite 77% rating it as critical.
SchoolStatus, 2024Of parents respond to text messages within 11 minutes, yet only 22% of educators text regularly.
SchoolStatus / The 74Of families feel school communications aren't frequent enough to keep them informed.
SchoolStatus, 2024Of educators are uncertain whether families actually receive their messages.
SchoolStatus, 2024Of families say information shared by schools is not always easy to access or understand.
SchoolStatus, 2024The response window parents expect. Calls and messages unanswered beyond one school day erode trust.
SchoolStatus, 2024XBert AI handles real conversations.
Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own.
Restaurant reservation
Hear XBert confirm reservations and answer menu questions for a busy restaurant.
Healthcare appointment
Experience XBert scheduling patient visits and managing after-hours calls for a medical office.
Legal client inquiry
Hear XBert qualify new client inquiries and route to attorneys with full context.
Smart routing.
No complex setup.
XBert handles parent and student inquiries across every channel, answering enrollment questions, providing schedule updates, and routing by department and urgency so your staff stays focused on students.
Explore More:
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Student data stays safe, campus communications stay reliable, and you stay in control.
Privacy-First Communication
Nextiva operates from SOC II-audited, PCI-DSS certified data centers with encrypted communications. Role-based access controls ensure only authorized staff can access sensitive student and family information.
99.999% Uptime Guarantee
Redundant network infrastructure with dedicated power grids ensures your phone system never goes down during enrollment rushes, parent-teacher conferences, or emergency situations. Every call gets through.
Built for Campus Safety
Room-level E911 tracking pinpoints exactly which building and floor a call comes from. Mass notification capabilities let administrators reach every parent, student, and staff member instantly during emergencies.
Certified by experts
Nextiva meets the highest security and compliance standards to protect your campus communications.
Every feature your campus needs. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Business SMS & MMS
Text parents and families from your school's main number.
Auto Attendant & IVR
Route callers to the right office, department, or staff member.
Call Flow Builder
Design routing with school hours, holidays, and priority rules.
Voicemail Transcription
Read voicemails as text between classes and meetings.
Mobile App
Your school's phone system in your pocket. iOS and Android.
Call Forwarding
Route calls to any number when staff are off campus or away.
Caller ID
Show your school's name on every outbound call to parents.
Call Recording
Record inbound and outbound calls with automatic archiving.
AI Transcription
Every call transcribed and searchable for student records.
Conversation History
Full parent communication thread across calls, texts, and emails.
Team Collaboration
Internal messaging between teachers, administrators, and staff.
Video Conferencing
Secure video meetings for parent conferences and faculty meetings.
File Sharing
Share documents securely in any campus conversation.
Conference Calling
Multi-party calls for faculty meetings and campus coordination.
Contact Import
Bring in your Google and Outlook contacts automatically.
XBert AI Receptionist
Answers calls 24/7, handles routine inquiries, and routes to staff.
Call Summaries
AI-generated recaps with parent inquiry details after every call.
Smart Routing
AI routes calls by department, urgency, and staff availability.
Sentiment Analysis
Detect caller urgency and emotional state in real time.
Automated Follow-ups
Confirmation texts and schedule reminders sent automatically.
Voice Analytics
Track call volume, missed calls, and parent engagement metrics.
Call Pop
See parent details and student info the moment the phone rings.
Number Porting
Bring your existing school numbers to Nextiva with zero downtime.
Frequently Asked Questions
Can XBert AI handle parent calls outside school hours?
Yes. XBert answers calls 24/7, handling common questions about school hours, bus schedules, attendance, and event information. Urgent matters are escalated to on-call administrators immediately. Parents get answers instead of voicemail.
Is Nextiva compliant with FERPA student privacy requirements?
Nextiva’s infrastructure is SOC II audited and PCI-DSS certified, with encrypted communications and role-based access controls. For institutions that also handle health records, HIPAA-compliant configurations with Business Associate Agreements are available. For FERPA-specific data handling requirements, contact Nextiva’s compliance team to discuss your institution’s needs.
Does Nextiva integrate with Google Workspace or Microsoft Teams?
Yes to both. Nextiva has native integrations with Google Workspace (calendar sync, contacts) and Microsoft Teams (phone service within Teams). It also integrates with Salesforce and HubSpot for enrollment management, Zendesk and ServiceNow for IT help desks, and connects to hundreds more tools through Zapier.
How quickly can a school or university get set up?
XBert’s AI receptionist can be configured in under an hour. Full deployment with number porting and campus-wide setup typically takes two to four weeks. Jersey College School of Nursing, a Nextiva customer since 2003, manages multi-campus communications across New Jersey and Florida from a single system.
Will AI replace our front office staff or admissions counselors?
No. XBert handles routine, repetitive calls — school hours, snow day alerts, registration deadlines, bus information — so your team can focus on the conversations that matter: prospective student engagement, parent concerns, and complex administrative issues.
Can we use Nextiva across multiple campuses or school buildings?
Yes. Nextiva is fully cloud-based, so every campus, building, and remote office connects through one system. Jersey College School of Nursing manages multiple campuses across New Jersey and Florida from a single Nextiva platform, with shared directories, inter-campus transfers, and centralized administration.
How does Nextiva handle emergency communications?
Nextiva supports mass notifications via voice, text, and email to reach students, parents, and staff simultaneously. The platform includes E911 with dispatchable location information as required by Kari’s Law and RAY BAUM’s Act, ensuring emergency responders receive accurate caller location data. School-wide alerts can be sent from any device.
See how Nextiva works for schools and universities.
Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.
Rated by 8,000+ verified customers on Trustpilot
Businesses trust Nextiva for their communications
Nextiva has been fantastic. Communication is of the utmost importance here at Jersey College. Knowing that I don’t have to worry about dropped calls or unclear service really gives me peace of mind.
