The call management software built for every business.
Nextiva’s call management software routes, records, and tracks inbound and outbound calls in one platform. Easy setup. Budget-friendly. Trusted by millions.
Choose Your Plan
Every plan includes call management and team messaging. Add AI when you're ready. Pick the one that fits your team.
Core
Connect your team & customers
Reliably run your business with unified voice, video, SMS, and digital channels with instant setup.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
- Screen & File Sharing
- Call Routing
- Team Chat
- Mobile App
Add-On: XBert AI Receptionist
Engage
Manage interactions at scale
Equip your teams with automation, advanced tools, and intelligent routing for personalized experiences at scale.
Everything in Core, plus:
- Customer-to-Team SMS
- Toll-Free Number & Minutes
- Advanced Reporting
- Inbound Call Center
- Live Chat & Chatbot
Add-On: XBert AI Receptionist
Power Suite CX
Get everything in one package
Blended inbound and outbound calls, AI call summaries, and chatbots, all in one place.
Full Customer Experience Platform:
- Voice & Web Chat
- Blended Inbound & Outbound
- AI Transcription & Summary
- Skills-Based Routing
- Journey Orchestration
Add-On: XBert AI Receptionist
Nextiva leads the charge, others follow.
The best call management software — unmatched value, support, and advanced capabilities.
|
#1 RATED PHONE SYSTEM nextiva Engage |
RingCentral Core | Dialpad Standard | Vonage Premium | 8×8 Work® | |
|---|---|---|---|---|---|
| G2 Rating | 4.5 out of 5(3,567 reviews) | 4.0 | 4.4 | 4.3 | 4.1 |
| Gartner PeerInsights Rating | 4.7 out of 5(780 reviews) | 4.4 | 4.4 | 4.4 | 4.4 |
| Trustpilot Rating | 4.6 out of 5(8,484 reviews) | 2.4 | 4.3 | 4.3 | 2 |
| Customer Recommendations (GetVoIP) | 92%(3,193 reviews) | 70%(586 reviews) | 95%(265 reviews) | 67%(264 reviews) | 86%(767 reviews) |
| Uptime and reliability | 99.999% | 99.999% | 99.75% | 99.999% | 99.999% |
| 24/7 Support (Phone, Email, Chat) | |||||
| Unlimited Calling in US & CAN | |||||
| HD Audio & Video Conferencing | |||||
| Text Messaging (SMS & MMS) Included | Additional cost | Additional cost | Additional cost | Additional cost | |
| Team Chat & Document/File Management | |||||
| Mobile and Desktop Softphone Apps | |||||
| Visual Call Flow Designer | |||||
| Certified VoIP Hardware (Pre-Configured) | |||||
| Website Chat Engagement | Additional cost | ||||
| AI-powered Voicemail Transcripts | |||||
| Unlimited Secure Online Faxing | 1000 pages incl. | $14.99/mo | $18.95/mo | ||
| Browser-based VoIP Phone Calls | |||||
| White-glove 10DLC Support | Additional costs | Additional costs | Additional costs | Additional costs | |
| Email and SSO integrations | Google & Microsoft Incl. | Additional costs | |||
| International Calling | Starts at $0.01/min. | Starts at $0.01/min. | Starts at $0.01/min. | Starts at $0.01/min. | Starts at $0.01/min. |
| Bulk/Mass Texting | Starts at $0.01/msg | Additional costs | Additional costs | Additional costs | |
| International Phone Numbers (DIDs) | Starts at $5.99/mo | Additional costs | Additional costs | Additional costs | |
| Strengths | Best for small and medium-sized companies with one or more locations and hybrid workforces. | Ideal for those with global calling needs and limited SMS and faxing needs. | One-size-fits-all approach to business voice needs and call transcripts. | Good for complex environments with engineering teams. | Strong fit for mid-size companies with global calling needs. |
Proven results across industries
Cedar Financial
Transformed customer communications and dramatically improved team productivity.
NEBA
Improved answer ratios by 20% with Nextiva Contact Center for better patient care.
Emergia
High-volume contact center boosted voice channel efficiency by 154% with Nextiva.
Franklin Street
325 employees across six locations stay connected with 99.999% uptime.
Jersey College
Recruit and educate more students on budget with unified communications.
Tabarka Studio
Reduced communication costs by 60% while customers never receive a busy signal.
Shelby American
The iconic brand relies on rock-solid operations, cutting costs in half.
San Antonio Spurs
365-day fan engagement with exceptional season ticket member experiences.
Tata Play
1M+ messages per month with AI-powered bots on WhatsApp.
Orange County Rescue
Dependable communications serving at-risk citizens every day of the year.
Get Advanced Call Management Features With Nextiva
Call Management Software vs. Traditional Phone Lines
How does a call management system compare to analog landlines? The winner is clear here.
| Feature | Call Management Software | Traditional Landlines |
|---|---|---|
| Hardware Cost | Budget-friendly with no upfront costs | High costs for on-premises PBX needed on day one. |
| Implementation | Fast & free | Needs technicians and missed appointments |
| Features | Unified communications (voice, team chat, video meetings) and advanced call management features (automatic call distribution, IVR, Call Pop) | Call waiting and voicemail |
| Contact center functionality | Full contact center capabilities in the cloud | Unavailable, additional equipment needed |
Why Choose Nextiva’s Call Management System?
The best call management software for growing teams — real value, award-winning support, advanced capabilities.
Unmatched Features
One call management solution covers it all: threaded conversations, call recording, business texting, and voicemail transcription. Over 40 advanced features come with every plan.
Superior Reliability & Security
Get 99.999% uptime on a redundant network that carries billions of business calls. Nextiva complies with SOC 2, HIPAA, and PCI-DSS standards.
Instant Scalability
Free yourself from the limits of landlines. A good call management system grows with you. Add users, update call flows, and toggle features in seconds.
Hassle-Free Administration
No updates or costly hardware to deal with. Manage calls from anywhere on any mobile device. Set up employees, watch live calls in real time, and assign virtual numbers in a secure portal.
Surprisingly Affordable
Cut phone service costs by over 60% vs. traditional landlines. Cloud-based call management software means no expensive hardware and transparent pricing that fits a small business budget. No surprises.
Amazing Service®
Our knowledgeable and friendly customer support team is available 24/7 over the phone, email, and chat to help you with your business phone system. Rated #1 by business owners.
What Is Call Management Software?
Call management refers to how a small business handles incoming calls, from the first ring to the follow-up. Call management software does exactly that automatically. It routes, records, and logs business calls so nothing slips through the cracks. Here’s what to look for.
Learn more about call management
Browse the essentials below — the benefits, how to pick a solution, and the key features that matter.
Benefits of a call management system
- Improved customer experience: Intelligent routing uses customer data to route calls to the right person. Hold times drop, and resolutions speed up.
- Increased agent productivity: Call management software automates routing and call logging. Your team can increase productivity without adding headcount.
- Lower costs: Cloud-based systems replace expensive on-premises hardware. Employees receive calls from anywhere on a cloud phone system — even on their cell phones.
How to choose a call management solution
- Size it right: Choosing a call management software solution starts with your user count and expected call volume. An appointment-based model has one set of needs. A dedicated inbound call handling team — or a small business where office staff share phone lines — has another.
- Check the key features: The best call management software includes intelligent routing, AI analytics, and CRM integrations that sync every call with customer records.
- Look for AI: AI tools in call management offer transcription, summaries, and coaching. Machine learning-powered virtual agents resolve routine requests on their own.
Key call management features to look for
- Call routing: Automatic call distribution routes inbound calls by the criteria you set: skills, department, location, or availability. Skill-based routing improves first call resolution. Call forwarding keeps calls covered when someone steps away.
- Auto attendants: Direct incoming calls to the correct department or employee. These virtual receptionists are easily adjusted based on business hours or holidays.
- Call queues: Hold callers with estimated wait times and callback options. Call queuing and callbacks absorb busy-hour spikes and reduce lost or abandoned calls.
- Automated dialing: Auto dialers keep outbound teams moving. Power dialing works through a contact list sequentially. Predictive dialing connects agents to live calls only, maximizing talk time. Click-to-call dials any number in one click.
- Call recording: Store customer calls securely for compliance, quality assurance, and training sessions. Recorded calls help new agents ramp up faster.
- Call analytics: Track total calls, average call duration, and resolutions. Real-time dashboards provide insights instantly. KPIs and custom metrics tailor call tracking to your business operations.
- Call Pop: See details for incoming calls, including past interactions. Screen pops help your team deliver more personalized customer support.
- Call tagging: Tag calls by topic, outcome, or campaign to organize call tracking and spot trends across your sales process.
- Call transfer: Move callers to the right teammate with warm or blind call transfers. Context comes along, so customers never repeat themselves.
- Voicemail transcription: Read transcribed voicemails through email or text and respond quickly. No more slogging through old voicemail messages.
- Mobile apps: Make business calls, check voicemail, and tag calls from any mobile device. Remote teams and cell phones stay connected to the same call management system.
Nextiva goes way beyond voice — it’s truly a unified customer experience platform. These call management features cost far less than the local landline provider. One call management system for all the calls, texts, and conversations your business handles. No costly add-ons. No counting minutes.
Frequently Asked Questions
How does call management software work?
Call management software works by sitting between your phone numbers and your team, deciding how to handle incoming calls in real time:
- A caller dials your business number
- The system greets them with an IVR (interactive voice response) menu
- Intelligent routing checks customer data, skills, and availability, then sends the call to the right person
- The software logs, records, and transcribes the conversation automatically
Everything runs in the cloud. You customize call flows, permissions, and reporting in an online portal — whether you support one office or a full contact center. No technical skills needed to run a modern call management system.
What software do most call centers use?
Most call centers use cloud-based call center software built on VoIP. It combines ACD, call queues, and analytics in one platform. Larger support teams layer on workforce management and quality assurance tools. Small business teams typically start with call management software that covers routing, recording, and reporting for inbound calls. Nextiva offers both: a business phone platform for everyday business communications, and full contact center software for teams with high call volume.
Which CRM is best for call centers?
The best customer relationship management (CRM) platform for a call center is the one that connects natively to your call management software. Nextiva integrates with the leading CRM platforms your team already uses — Salesforce, HubSpot, Zoho, and more. Calls sync with customer records, and activities log automatically — no manual entry. Agents get more context on every conversation, and business follow-ups move faster for sales and support teams.
What is the best contact management software?
Contact management software keeps a centralized database of customer contacts: names, numbers, notes, and history. The best contact management software pairs that database with communication tools. Every record links to a real conversation. Nextiva combines contact management with call management in one platform — threaded conversations show calls, texts, and voicemails together, with the full history of your customer interactions.
What is the call management app?
A call management app puts your call management system in your pocket. With the NextivaONE mobile app, you make and receive calls on your business number. Check voicemail and transcripts, message teammates, and monitor team activity from anywhere. Employees keep personal numbers private. Managers stay on top of things without being tied to a desk.
How much does call management software cost?
Nextiva’s call management software starts at $15 per user per month with the Core plan. That includes unlimited calling, business SMS, video meetings, and call routing. Engage adds a dedicated inbound call center, toll-free minutes, and advanced reporting for $25 per user per month. Power Suite CX brings blended voice, AI transcription, and journey orchestration at $75 per user per month. Compare business phone plans to find your fit — every plan includes 24/7 support.
Can I manage business calls from my mobile device?
Yes. Nextiva’s mobile app turns iPhones and Android cell phones into a full virtual phone system. Make and receive business calls, send texts, join video conferencing, and route calls to teammates from any mobile device. Your team stays reachable during business hours you define. After-hours calls flow to voicemail automatically.
Which call management capabilities do I need?
Nextiva provides all the essential capabilities of the best call management software, plus offerings not found elsewhere.
- Auto Attendants: Route incoming calls to the right department or employee.
- Call Analytics: Track inbound calls and outbound trends with detailed reports on performance.
- Caller ID: Custom caller ID text appears on customers’ phones when you reach out.
- Call Pop: Display relevant customer information for every caller.
- Voicemail Transcription: Read voicemails as text for quicker replies.
- Unified Communications: Voice, video, texts, and email in one platform for all your business communications.
- Mobile Integration: Access business phone system features on smartphones.
- Call Recording: Store every conversation securely in the cloud for quality assurance and training.
- Integrations: Connect with the customer management software your team already uses for organized workflows.
These tools are available now for far less than local landline phones. Nextiva goes beyond voice with an all-in-one call management solution.
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Rated by 8,000+ verified customers on Trustpilot
Average cost savings vs. traditional landlines
Our bakery owners are busy and don't have time for complicated systems. The interface and the Nextiva Support team were a big selling point.
