Amazing analytics.
Unified analytics across voice, chat, SMS, email, social, and video. Every conversation measured, every insight surfaced. No integrations required.
Dashboards designed for how you work.
Floor Management
Revenue Growth
Satisfaction
Welcome back, Joe.
Your floor is running smooth today.
Good morning, Maria.
Your team is crushing it this month.
Good evening, Daniel.
Customers are happier than ever.
Analytics capabilities for every team
Emotion Detection
Assess the emotional tone behind every customer conversation to spot satisfaction issues early.
Intent Recognition
Understand what customers are really asking for so your team can respond with the right answer, faster.
Sentiment Analysis
Track how customers feel about your brand across every conversation and channel in real time.
Trend Analysis
Follow conversation topics over time to spot emerging patterns and shifting customer interests.
Keyword Analysis
Surface the exact terms and phrases customers use most to understand their real priorities.
Custom Reports
Build custom reports with drag-and-drop. No code required, ready to share in minutes.
Reports for Every Team
Give sales, support, and marketing their own reporting views without needing an admin.
Conversion Tracking
See which conversations lead to revenue and which need follow-up to close the deal.
Campaign Insights
Measure which campaigns drive the most inbound conversations and highest satisfaction.
Connects with your analytics stack
Turn every conversation into a competitive advantage.
Lower operating costs.
Identify inefficiencies, reduce unnecessary escalations, and automate the reporting that used to take hours every week.
Reduce customer churn.
Catch dissatisfaction through sentiment analysis before it becomes a cancellation. Fix problems while the customer still cares.
Boost sales revenue.
Surface upsell opportunities from conversation patterns, coach reps with real data, and improve close rates across the board.
Analyze every
conversation in one place.
Sentiment & Emotion Detection
AI analyzes the tone and emotion of every conversation across voice and digital channels. Surface dissatisfaction before it becomes churn.
AI Call Summaries & Transcription
Every call automatically transcribed and summarized. Extract key topics, action items, and customer intent without manual review.
Real-Time Dashboards
Live KPIs, queue health, and agent status across every channel. See what’s happening right now, not what happened yesterday.
Custom Reports & Report Builder
250+ pre-built templates for sales, service, and marketing. Build custom reports with drag-and-drop, then schedule automatic delivery via email.
Wallboards & Gamification
Broadcast live performance data to office displays. Leaderboards track top performers and drive healthy competition across your team.
Performance Coaching
Identify coaching opportunities from conversation patterns. Track agent improvement over time with data, not guesswork.
Customer called about upgrading their plan. Agent explained available options, customer chose the Power Suite. Migration scheduled for next Monday.
Rachel Torres 🔥 12-day streak
4.8
147 calls
Marcus Webb
4.6
132 calls
Priya Nair
4.7
119 calls
Alex Nowak
4.3
108 calls
Tanya Brooks
4.5
95 calls
Works right out of the box
Native unification across voice, chat, SMS, email, social, video, and reviews. No ETL, no warehouse, no separate setup.
250+ ready-made reports
Pre-built templates for sales, service, and marketing teams. Start getting insights from day one.
No data science degree required
Drag-and-drop report builder, scheduled email delivery, one-click exports. Built for operators, not analysts.
From basic to advanced
Basic analytics included in every plan. Voice Analytics add-on unlocks wallboards, gamification, and full historical data.
Explore the platform
behind the insights.
Frequently Asked Questions
What channels does Nextiva Analytics cover?
Nextiva Analytics tracks every conversation across voice, SMS, chat, email, social media, reviews, video, WhatsApp, Instagram, Facebook, and more. Because all your communications already flow through Nextiva, your analytics are unified from day one with no integrations or data pipelines to configure.
What reports come pre-built?
Over 250 report templates organized across sales, service, and marketing. Common templates include call volume by agent, sentiment analysis, CSAT trends, queue performance, conversion tracking, and campaign attribution. Every template is fully customizable, and you can schedule reports for automatic delivery via email.
Do I need a separate BI or analytics tool?
No. Nextiva Analytics includes dashboards, custom report builder, wallboards, and real-time monitoring. You can build, customize, and share reports without any external tools. For organizations that want to feed data into existing BI platforms, CSV and PDF exports along with custom report scheduling are available.
Can I export my data?
Yes. Reports can be exported as CSV or PDF and scheduled for automatic email delivery. Charts can also be exported as PNG, JPG, or SVG. Custom dashboards can be shared across teams with role-based permissions. With Voice Analytics, you can report on all historical data from the start of your service.
What is the difference between Basic and Voice Analytics?
Basic analytics is included in every Nextiva phone plan and provides 90 days of call history with standard call log reports. Voice Analytics is an add-on that unlocks custom dashboards, wallboards, gamification leaderboards, full historical reporting from account inception, and advanced performance insights.
How quickly can I start seeing insights?
Immediately. Basic analytics are available as soon as your Nextiva service is active. Voice Analytics can be added to your account and configured within hours. Pre-built report templates mean you can have dashboards running the same day without building anything from scratch.
See your analytics in action.
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Our top 10 callers are constantly in view, and people want to be in the top 10. It creates accountability every single day.
