AI Voice Agent Built for Law Firms
XBert AI voice agent qualifies new client inquiries, schedules consultations, and answers phone calls 24/7 so your law firm can focus on casework.
Hear XBert AI Handle Real Law Firm Calls
Listen to how XBert AI handles everyday calls.
Law Firms
Hear XBert AI screen prospective clients, handle client intake, and schedule consultations.
Legal services
Listen to XBert AI screen prospective clients and connect them to the right attorney.
Insurance
Experience XBert AI answer policy questions and book consultations.
“I can process that refund right now. You’ll see $89.99 back in your account within 3-5 business days.”
Refund Policy — Processing Times & Exceptions
Initiate refund for Order #8842
Customer called about a billing discrepancy on their January invoice. Agent identified a duplicate charge of $50 and processed a credit. Customer confirmed satisfaction.
Simple Setup
Your AI Voice Agent, Ready in 3 Steps
Train Your Agent
XBert AI learns from your website and business info.
Personalize the Experience
Select your AI voice and set call-handling rules.
Go Live and Optimize
Activate your agent and review transcripts and analytics.
Simple Plans Built for Law Firms
Transparent plans with no hidden fees and no long-term contracts.
Per 100 interactions, then $0.99 per interaction after
- Real-time coaching on every call
- AI-powered suggested responses
- Live sentiment detection
- Knowledge base surfacing
- Automatic call summaries & transcripts
- Compliance & security monitoring
Guided self-setup
Built around your business. Launch at your pace.
What you get:
- Pre-built roles. Receptionist, Sales, or Support.
- Personalize your agent. Name, voice, greeting, channels.
- Preview & test. See how it works before you launch.
Join 100K+ Businesses Growing Faster with AI
“We were missing 40% of our calls. Within the first week with XBert AI, our appointment bookings doubled.”
“XBert handles our overflow during busy times and takes all our after-hours calls. It's like having a full-time receptionist for $3/day.”
“Our customers love getting instant answers while I'm on a showing. XBert never sleeps, never takes breaks, and never misses a lead.”
Advanced Voice AI Built to Handle Every Customer Call
XBert AI brings outbound calls, outbound calling, appointment scheduling, message taking, and routing for legal professionals and small businesses—cost-effective Clio, MyCase, intake services, law office and legal practice processes, client information, provider integrations, bilingual receptionists, Spanish-speaking support, legal advice screening, Lex Reception and Lex Reception alternatives, client experience for existing clients, and streamline intake without outsource dependency, mobile app alerts.
Dynamic Call Routing
XBert AI routes each call to the right person, replacing outdated IVR systems.
Smart Appointment Booking
Book, confirm, and reschedule with live availability and confirmation texts.
Real-Time Transcription and Summaries
Each call is transcribed and summarized for quick follow-up.
Knowledge Base Sync
Connect help content so XBert AI always has accurate answers.
Reliable Voice Infrastructure
Built on Nextiva's cloud telephony for clear calls and dependable uptime.
Lead Qualification and Client Integration
Capture caller details, qualify leads, and sync data for follow-up.
Omnichannel Support
Manage voice, SMS, and chat with missed calls alerts and phone number routing.
Analytics and Insights Dashboard
See live metrics on handoffs and customer sentiment.
XBert AI Connects With the Legal Software Your Law Firm Already Uses
CRM & Revenue
Helpdesk & ITSM
Collaboration & Productivity
Automation & Workflow
Developer & Custom
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your data stays safe, your customers stay protected, and you stay in control.
XBert AI knows your practice
XBert AI learns practice areas, law practice intake, and law office standards—answering calls with in-house receptionist standards, phone number routing, the firm’s needs, and the best legal answering service option beyond Smith.ai.
You control everything
Set guardrails for what XBert AI can quote, book, and promise. Your virtual receptionists and virtual receptionist services follow your rules—not a generic script.
Smart handoff to humans
When a call needs a real person, XBert AI routes urgent matters to your on-call attorney with full context. Billable hours stay protected.
Certified by experts
Nextiva meets enterprise security and compliance standards.
AI vs. live answering services
How does AI answering compare to live agents?
Old Way
- One call at a time
- Business hours only
- Weeks of training
- $3,000+/month per agent
- Variable quality
- Takes messages for follow-up
New Way
- Handles unlimited calls simultaneously
- Available 24/7/365
- Instant setup in minutes
- Starts at $99/mo
- Perfect consistency with built-in guardrails
- Schedules appointments instantly
FAQs About XBert AI Voice Agent
Why do law firms need an answering service when attorneys are in court?
Prospective clients, court clerks, and opposing counsel call when your attorneys are in trial, deposition, or client meetings. ABA intake research shows many legal consumers hire the first firm that responds. XBert AI fits personal injury, family law, and criminal defense intake: it screens practice-area fit, collects incident details, and books consultations on Calendly before the caller reaches a competitor.
Can a legal answering service handle after-hours client calls?
Yes. Nextiva XBert AI applies your urgent intake tree to arrests, custody disputes, and injury scenes, not a generic legal call center. It captures conflict checks, pages the on-call attorney, and delivers secure summaries to your case management workflow. For DUI arrest or custody emergencies, XBert AI from Nextiva records jurisdiction and callback details so your managing partner starts triage with facts, not voicemail.
How does XBert AI compare to a live legal answering service?
Human legal receptionists bill per minute and rarely know your retainer tiers, statute screens, or fee structures. XBert AI trains on your practice areas, intake questions, and consultation calendar, so it qualifies PI, immigration, or estate matters and books consults without Smith.ai-style scripting fees. Small law firms and litigation boutiques get legal virtual receptionist coverage with CRM sync.
What is included when law firms set up XBert AI?
Onboarding loads your practice areas, conflict prompts, and attorney availability. Nextiva provides a law firm answering service for phones, SMS, and chat; real-time transcripts; mobile alerts for partners; and handoff to Clio-ready workflows on request. Intake staff, paralegals, and attorneys share one timeline for every qualified lead, with no full-time receptionist required.
Talk to an AI Voice Expert
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