AI Voice Agent Built for Healthcare Providers
XBert AI voice agent schedules patient appointments, answers insurance questions, and provides round-the-clock support so your clinic never misses a patient.
Hear XBert AI Handle Real Healthcare Calls
Listen to how XBert AI handles everyday calls.
Healthcare
Hear XBert AI schedule patient appointments and manage appointment changes.
Legal services
Listen to XBert AI screen prospective clients and connect them to the right attorney.
Insurance
Experience XBert AI answer policy questions and book consultations.
“I can process that refund right now. You’ll see $89.99 back in your account within 3-5 business days.”
Refund Policy — Processing Times & Exceptions
Initiate refund for Order #8842
Customer called about a billing discrepancy on their January invoice. Agent identified a duplicate charge of $50 and processed a credit. Customer confirmed satisfaction.
Simple Setup
Your AI Voice Agent, Ready in 3 Steps
Train Your Agent
XBert AI learns from your website and business info.
Personalize the Experience
Select your AI voice and set call-handling rules.
Go Live and Optimize
Activate your agent and review transcripts and analytics.
Simple Pricing Built for Medical Offices
Transparent plans with no hidden fees, no per-minute charges, and no long-term contracts.
Per 100 interactions, then $0.99 per interaction after
- Real-time coaching on every call
- AI-powered suggested responses
- Live sentiment detection
- Knowledge base surfacing
- Automatic call summaries & transcripts
- Compliance & security monitoring
Guided self-setup
Built around your business. Launch at your pace.
What you get:
- Pre-built roles. Receptionist, Sales, or Support.
- Personalize your agent. Name, voice, greeting, channels.
- Preview & test. See how it works before you launch.
Join 100K+ Businesses Growing Faster with AI
“We were missing 40% of our calls. Within the first week with XBert AI, our appointment bookings doubled.”
“XBert handles our overflow during busy times and takes all our after-hours calls. It's like having a full-time receptionist for $3/day.”
“Our customers love getting instant answers while I'm on a showing. XBert never sleeps, never takes breaks, and never misses a lead.”
Advanced Voice AI Built to Handle Every Customer Call
XBert AI is a medical answering service for medical answering service teams and HIPAA-compliant medical answering service workflows—virtual receptionists that streamline answering calls, patient communication, patient information handling, overflow calls, incoming calls, appointment scheduling, HIPAA compliance, secure messaging, medical professionals handoffs, patient data handling, phone calls, phone number routing, missed calls recovery, mobile app notifications, patient experience, patient privacy, text messages, call recordings, response times, and operational efficiency for healthcare organizations and callers on every line.
Dynamic Call Routing
XBert AI routes each call to the right person, replacing outdated IVR systems.
Smart Appointment Booking
Book, confirm, and reschedule with live availability and confirmation texts.
Real-Time Transcription and Summaries
Each call is transcribed and summarized for quick follow-up.
Knowledge Base Sync
Connect help content so XBert AI always has accurate answers.
Reliable Voice Infrastructure
Built on Nextiva's cloud telephony for clear calls and dependable uptime.
Lead Qualification and Client Integration
Capture caller details, qualify leads, and sync data for follow-up.
Omnichannel Support
Manage voice, SMS, and chat with notifications for patient communication and medical answering service overflow.
Analytics and Insights Dashboard
See live metrics on handoffs and customer sentiment.
XBert AI Connects With the Tools Your Healthcare Practice Already Uses
CRM & Revenue
Helpdesk & ITSM
Collaboration & Productivity
Automation & Workflow
Developer & Custom
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your data stays safe, your customers stay protected, and you stay in control.
XBert AI knows your practice
XBert AI learns specialties, accepted insurance plans, office hours, and business hours—supporting in-house staff with medical answering service coverage, scalable medical office answering service routing, healthcare industry protocols, and emergency call handling on every medical call.
You control everything
Set guardrails for what XBert AI can book, answer, and promise. Every staff member and virtual receptionist follows your rules—not a call center script.
Smart handoff to humans
When a call needs a real person, XBert AI routes urgent matters to your on-call clinical team with full context. No hold music, no lost patients, and no voicemail backlog.
Certified by experts
Nextiva meets enterprise security and compliance standards.
AI vs. live answering services
How does AI answering compare to live agents?
Old Way
- One call at a time
- Business hours only
- Weeks of training
- $3,000+/month per agent
- Variable quality
- Takes messages for follow-up
New Way
- Handles unlimited calls simultaneously
- Available 24/7/365
- Instant setup in minutes
- Starts at $99/mo
- Perfect consistency with built-in guardrails
- Schedules appointments instantly
FAQs About XBert AI Voice Agent
Why do medical practices need an answering service during peak hours?
Patients, caregivers, and referring physicians call when your front desk manages check-in, prior authorizations, and nursing intake. Patient-access studies show long hold times drive portal churn and urgent-care visits. XBert AI fits primary care and specialty clinics: it books sick visits, routes refill requests per protocol, and captures new-patient demographics before they choose another provider.
Can a HIPAA-compliant answering service handle after-hours patient calls?
Yes. Nextiva XBert AI follows your urgent-call triage tree for fevers, medication questions, and post-op concerns, not a non-clinical call center. It pages the on-call provider and sends HIPAA-aligned summaries to your EHR workflow. For pediatric fever or post-surgical concerns, XBert AI from Nextiva records symptoms and callback details so your nurse line starts triage with context.
How does XBert AI compare to a live medical answering service?
Live nurse lines bill per minute and may not know your formulary, referral network, or slot types. XBert AI trains on your visit categories, insurance panels, and scheduling rules, so it books annual physicals and handles cancellation backfill without extra staffing. Small practices and multi-location groups get HIPAA-ready coverage with CRM and calendar sync.
What is included when medical offices set up XBert AI?
Onboarding covers your FAQs, clinical scripts, and provider schedules. Nextiva provides a medical virtual receptionist for phones, SMS, and patient chat; encrypted transcripts; mobile alerts; and Google Calendar or Calendly booking. Front desk, nurses, and administrators share one queue for every patient call.
Talk to an AI Voice Expert
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