AI Voice Agent Built for Dental Offices

Yes. Nextiva XBert AI triages toothaches, broken crowns, and post-extraction bleeding using your emergency protocol, not an external overflow call center that cannot read your schedule. It routes true dental emergencies to your on-call dentist, sends HIPAA-aligned summaries to your PMS workflow, and supports Spanish-speaking callers. For an abscess or trauma call, XBert AI from Nextiva captures symptoms, pharmacy, and imaging history so your clinical team decides urgent vs. routine care with full context.

Traditional answering services charge per minute and cannot navigate CDT codes, benefit year maximums, or your recall cadence. XBert AI learns your fee schedule, accepted carriers, and operatory blocks, so it books new patient exams, handles reschedule requests, and answers carrier questions without putting anyone on hold. Solo DDS practices and multi-provider groups get always-on coverage, CRM sync, and transcripts with guardrails you control.

Nextiva imports your FAQs, insurance scripts, and recall rules during onboarding. You get a dental virtual receptionist for phones, SMS, and web chat; encrypted transcripts; mobile alerts for the office manager; and booking into Google Calendar, Calendly, or practice tools on request. Front desk staff, treatment coordinators, and dentists see every patient interaction in one place, with no extra in-house hire required.