Choose Your Plan
Every plan runs your business conversations. Turn AI up when you're ready — step by step.
Core
Connect your team & customers
Reliably run your business with unified voice, video, SMS, and digital channels with instant setup.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
- Screen & File Sharing
- Call Routing
- Team Chat
- Mobile App
Add-On: XBert AI Receptionist
Engage
Manage interactions at scale
Equip your teams with automation, advanced tools, and intelligent routing for personalized experiences at scale.
Everything in Core, plus:
- Customer-to-Team SMS
- Toll-Free Number & Minutes
- Advanced Reporting
- Inbound Call Center
- Live Chat & Chatbot
Add-On: XBert AI Receptionist
Scale
Get everything in one package
Win every conversation, measure every interaction, and use AI to optimize every customer journey.
Full Customer Experience Platform:
- Voice & Web Chat
- Blended Inbound & Outbound
- AI Transcription & Summary
- Skills-Based Routing
- Journey Orchestration
Add-On: XBert AI Receptionist
Compare plan features
See exactly what's included in every plan.
| Feature | Core $15/user/mo | Most Popular Engage $25/user/mo | NEW Scale $75/user/mo |
|---|---|---|---|
| Communication Channels | |||
| Make & receive phone calls | |||
| Live Chat | Add on** | ||
| Chatbot | Add on** | ||
| Text messages (per user/mo) | 100 | 500 | Unlimited |
| Messaging apps (WhatsApp, etc.) | |||
| Social media & online reviews | 3 accounts | 30 accounts | Unlimited |
| Online fax | Add on | ||
| Customer Experience | |||
| 1-800 number included | Add on | ||
| Free 1-800 calling minutes | — | Up to 2,000 | Up to 10,000 |
| Shared team email inbox | 3 accounts | 10 accounts | 10 accounts |
| Customers can text your team | Add on | ||
| Video calls & screen sharing | |||
| AI & Automation | |||
| Auto-attendant & call menus | |||
| Smart call routing (simple IVR) | — | With call center add-on | |
| Voicemail transcription | |||
| Real-time transcription | — | — | |
| AI call notes & summaries | — | — | |
| NextIQ AI Answer Assist | — | — | |
| Built-in call center | — | Add on* | |
| Productivity | |||
| Unlimited calls & video meetings | |||
| Record phone calls | Add on | ||
| Record video meetings | — | ||
| Reporting dashboards | 2 | ||
| Call performance insights | Add on | ||
| Team messaging | |||
| Contact Center | |||
| Make & receive calls in one queue | — | — | |
| Automate repetitive tasks | — | — | |
| Drag-and-drop workflow builder | — | — | |
| Full conversation history across channels | — | — | |
| Built-in contact management | |||
| Shared team directory | — | — | |
| Supervisor monitoring | — | — | |
| User Access | |||
| One inbox for all messages | |||
| Desktop app (calls, texts, video) | |||
| Mobile app (calls, texts) | Includes video | ||
| Use it right in your browser | — | ||
| Integrations | |||
| Outlook & Google contacts | |||
| Single sign-on* | |||
| Active Directory sync* | |||
| Microsoft Teams | Add on | ||
| Salesforce, HubSpot & other CRMs* | Add on | Add on | Add on |
| Social media accounts | 3 | 30 | Unlimited |
| Ecommerce & app store reviews | 3 | 10 | Unlimited |
| Online reviews (Google, Yelp, TripAdvisor) | 3 | 10 | Unlimited |
| Security, Reliability & Support | |||
| Multiple data centers for reliability | |||
| SOC 2 certified security | |||
| ISO 27001 certified security | |||
| 24/7 support (phone, email, chat) | |||
| Hands-on setup assistance | |||
Eligibility for annual Small Business pricing: new small business customers with 1–100 employees signing a paid 12-month or longer minimum term agreement.
*Features may involve extra setup, licensing, or usage fees.
**Website Disclaimer: Live Chat & Chatbot are paid features that require a qualifying plan or addon for use and are subject to Nextiva’s Terms and Conditions. By enabling these features, you understand and agree that if you do not have a qualifying plan, you will incur additional charges and/or fees.
Compare plan features
See exactly what's included in every plan.
| Feature | Essential From $75/agent/mo | Professional Contact Sales | Premium Contact Sales |
|---|---|---|---|
| Communication Channels | |||
| Voice Calling | |||
| Web Chat | |||
| — | |||
| SMS/Text Messaging | — | ||
| Social Media Engagement | — | — | |
| Online Reviews Management | — | — | |
| Customer Experience | |||
| Omnichannel Conversation History | |||
| Contact Management | |||
| Web Callback | |||
| ACD Callback | |||
| Integrated Team Directory & Collaboration | |||
| AI & Automation | |||
| Workflow Builder (Drag-and-Drop) | |||
| Process Automation | |||
| Smart Call Routing | Up to 5 agents | Up to 10 agents | Unlimited |
| Self-Service Bots (Voice & Chat) | — | ||
| Advanced Self-Service Bots | — | — | |
| AI Transcription & Summarization | Usage-Based | Usage-Based | Usage-Based |
| Dynamic Scripting | — | ||
| Dial-by-Name Auto Attendant | — | ||
| Proactive Outbound Notifications | — | ||
| Campaign & Outbound Management | |||
| List & Campaign Management | — | ||
| Dialing Modes (Progressive, Predictive, Quarterback) | — | ||
| Voice & Digital Customer Surveys | — | ||
| Voicemail Drop & ACD Voicemail | — | ||
| Supervisor & Workforce Tools | |||
| Real-Time Dashboards & Reporting | 1 Dashboard Included | ||
| Recording & Monitoring | |||
| Single Screen Recording | — | ||
| Supervisor Dashboards & Monitoring | — | ||
| Enhanced Supervisory Controls | — | ||
| Workforce Management | — | Add-on | |
| Advanced CX Analytics | — | — | |
| Security & Reliability | |||
| Geographic Disaster Recovery | |||
| Secure Payment Agent Assist (PCI) | — | ||
| SOC 2 Compliance | |||
| ISO/IEC 27001 | |||
| HIPAA Certified | |||
| Geo Redundancy | |||
| Integrations & Extensibility | |||
| Full API Access | — | ||
| Microsoft Teams, Salesforce, HubSpot, Zendesk & More | Available | Available | Available |
| Support & Services | |||
| 24/7 Phone Support | |||
| 24/7 Chat Support | |||
| 24/7 Email Support | |||
Eligibility for annual Small Business pricing: new small business customers with 1–100 employees signing a paid 12-month or longer minimum term agreement.
*Features may involve extra setup, licensing, or usage fees.
**Website Disclaimer: Live Chat & Chatbot are paid features that require a qualifying plan or addon for use and are subject to Nextiva’s Terms and Conditions. By enabling these features, you understand and agree that if you do not have a qualifying plan, you will incur additional charges and/or fees.
