Choose Your Plan
Every plan includes business phone and team messaging. Add AI when you're ready. Pick the one that fits how your team works.
NEXT Core
For small teams
XBert AI: $1.50 per conversation
All the essentials to get started.
Key Features
- Unlimited Voice, Video
- Business SMS / MMS (100 per user / mo)
- Team Collaboration
- Skills-based Routing
- Basic CRM & Ticketing System
- Shared (Team) & Personal Inbox
- CX Journey Builder
- AI Transcription: 50 conversations
- AI Summarization: 50 conversations
- AI Answer Assist: 50 conversations
NEXT Engage
For growing teams
XBert AI: $1.50 per conversation
Everything you need as your team expands.
Everything in NEXT Core, plus:
- Live Chat & Chatbot
- Business SMS / MMS (500 per user / mo)
- Toll-Free Number (+2,000 min)
- Multiple Shared (Team) Inboxes
- Single Sign-On (SSO)
- Virtual Fax
- AI Transcription: 200 conversations
- AI Summarization: 200 conversations
- AI Answer Assist: 200 conversations
NEXT Scale
For sales & service teams
XBert AI: $1.50 per conversation
The complete solution for enterprise scale.
Everything in NEXT Engage, plus:
- Unlimited Business SMS / MMS
- Toll-Free Number (+10,000 min)
- Directory Sync
- Dedicated Onboarding Team
- AI Transcription: unlimited
- AI Summarization: unlimited
- AI Answer Assist: unlimited
- Supervisor Monitoring
Compare plan features
See exactly what's included in every plan.
| Feature | Core $15/user/mo | Most Popular Engage $25/user/mo | NEW Scale $75/user/mo |
|---|---|---|---|
| Communication Channels | |||
| Make & receive phone calls | |||
| Live Chat | Add on** | ||
| Chatbot | Add on** | ||
| Text messages (per user/mo) | 100 | 500 | Unlimited |
| Messaging apps (WhatsApp, etc.) | |||
| Online fax | Add on | ||
| Customer Experience | |||
| 1-800 number included | Add on | ||
| Free 1-800 calling minutes | — | Up to 2,000 | Up to 10,000 |
| Shared team email inbox | 3 accounts | 10 accounts | 10 accounts |
| Customers can text your team | Add on | ||
| Video calls & screen sharing | |||
| AI & Automation | |||
| Auto-attendant & call menus | |||
| Smart call routing (simple IVR) | — | With call center add-on | |
| Voicemail transcription | |||
| Real-time transcription | — | — | |
| AI call notes & summaries | — | — | |
| NextIQ AI Answer Assist | — | — | |
| Built-in call center | — | Add on* | |
| Productivity | |||
| Unlimited calls & video meetings | |||
| Record phone calls | Add on | ||
| Record video meetings | — | ||
| Reporting dashboards | 2 | ||
| Call performance insights | Add on | ||
| Team messaging | |||
| Contact Center | |||
| Make & receive calls in one queue | — | — | |
| Automate repetitive tasks | — | — | |
| Drag-and-drop workflow builder | — | — | |
| Full conversation history across channels | — | — | |
| Built-in contact management | |||
| Shared team directory | — | — | |
| Supervisor monitoring | — | — | |
| User Access | |||
| One inbox for all messages | |||
| Desktop app (calls, texts, video) | |||
| Mobile app (calls, texts) | Includes video | ||
| Use it right in your browser | — | ||
| Integrations | |||
| Outlook & Google contacts | |||
| Single sign-on* | |||
| Active Directory sync* | |||
| Microsoft Teams | Add on | ||
| Salesforce, HubSpot & other CRMs* | Add on | Add on | Add on |
| Social media accounts | 3 | 30 | Unlimited |
| Ecommerce & app store reviews | 3 | 10 | Unlimited |
| Online reviews (Google, Yelp, TripAdvisor) | 3 | 10 | Unlimited |
| Security, Reliability & Support | |||
| Multiple data centers for reliability | |||
| SOC 2 certified security | |||
| ISO 27001 certified security | |||
| 24/7 support (phone, email, chat) | |||
| Hands-on setup assistance | |||
Eligibility for annual Small Business pricing: new small business customers with 1–100 employees signing a paid 12-month or longer minimum term agreement.
*Features may involve extra setup, licensing, or usage fees.
**Website Disclaimer: Live Chat & Chatbot are paid features that require a qualifying plan or addon for use and are subject to Nextiva’s Terms and Conditions. By enabling these features, you understand and agree that if you do not have a qualifying plan, you will incur additional charges and/or fees.
Compare plan features
See exactly what's included in every plan.
| Feature | Essential From $75/agent/mo | Professional Contact Sales | Premium Contact Sales |
|---|---|---|---|
| Communication Channels | |||
| Voice Calling | |||
| Web Chat | |||
| — | |||
| SMS/Text Messaging | — | ||
| Social Media Engagement | — | — | |
| Online Reviews Management | — | — | |
| Customer Experience | |||
| Omnichannel Conversation History | |||
| Contact Management | |||
| Web Callback | |||
| ACD Callback | |||
| Integrated Team Directory & Collaboration | |||
| AI & Automation | |||
| Workflow Builder (Drag-and-Drop) | |||
| Process Automation | |||
| Smart Call Routing | Up to 5 agents | Up to 10 agents | Unlimited |
| Self-Service Bots (Voice & Chat) | — | ||
| Advanced Self-Service Bots | — | — | |
| AI Transcription & Summarization | Usage-Based | Usage-Based | Usage-Based |
| Dynamic Scripting | — | ||
| Dial-by-Name Auto Attendant | — | ||
| Proactive Outbound Notifications | — | ||
| Campaign & Outbound Management | |||
| List & Campaign Management | — | ||
| Dialing Modes (Progressive, Predictive, Quarterback) | — | ||
| Voice & Digital Customer Surveys | — | ||
| Voicemail Drop & ACD Voicemail | — | ||
| Supervisor & Workforce Tools | |||
| Real-Time Dashboards & Reporting | 1 Dashboard Included | ||
| Recording & Monitoring | |||
| Single Screen Recording | — | ||
| Supervisor Dashboards & Monitoring | — | ||
| Enhanced Supervisory Controls | — | ||
| Workforce Management | — | Add-on | |
| Advanced CX Analytics | — | — | |
| Security & Reliability | |||
| Geographic Disaster Recovery | |||
| Secure Payment Agent Assist (PCI) | — | ||
| SOC 2 Compliance | |||
| ISO/IEC 27001 | |||
| HIPAA Certified | |||
| Geo Redundancy | |||
| Integrations & Extensibility | |||
| Full API Access | — | ||
| Microsoft Teams, Salesforce, HubSpot, Zendesk & More | Available | Available | Available |
| Support & Services | |||
| 24/7 Phone Support | |||
| 24/7 Chat Support | |||
| 24/7 Email Support | |||
Eligibility for annual Small Business pricing: new small business customers with 1–100 employees signing a paid 12-month or longer minimum term agreement.
*Features may involve extra setup, licensing, or usage fees.
**Website Disclaimer: Live Chat & Chatbot are paid features that require a qualifying plan or addon for use and are subject to Nextiva’s Terms and Conditions. By enabling these features, you understand and agree that if you do not have a qualifying plan, you will incur additional charges and/or fees.
