Nextiva + Shopify Integration
Link your Shopify store with Nextiva so your team has order and customer details at their fingertips during every interaction.
Overview
When a customer calls about where their order is or why something hasn’t arrived, your team shouldn’t have to switch tabs to find out. The Shopify integration pulls order history, live shipment tracking, customer records, and inventory data directly into Nextiva, so your AI Employees and agents have the full picture before the customer even finishes explaining the issue.
Enhance e-commerce support and customer engagement with AI-powered retail intelligence:
- Live Order Visibility: Access Shopify order history and fulfillment details in real time during customer conversations.
- Shipment Tracking: Give customers accurate delivery updates in real-time.
- Customer Recognition: Look up any Shopify customer by name, email, or phone number and see their full purchase history immediately.
- Inventory Intelligence: Search products and retrieve live stock availability to answer customer questions instantly.
Requirements
- Active XBert AI account or XBert AI add-on
- Active Shopify store account
FAQs
Can XBert/NEXT AI Employees retrieve Shopify order and shipment details?
Yes. XBert/NEXT AI Employees can retrieve Shopify order history and provide real-time shipment tracking updates during customer interactions.
How does the integration identify customers?
The integration can search Shopify customer records by name, email, or phone number to instantly surface customer profiles and purchase history.
Can users check product availability inside XBert/NEXT?
Yes. Users can search the Shopify product catalog and retrieve live inventory levels for product variants directly within XBert/NEXT.
How does this integration improve retail support efficiency?
By providing real-time access to orders, shipments, customer profiles, and inventory data inside conversations, the integration reduces manual lookups, eliminates context switching, and helps resolve customer inquiries faster.