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Nextiva Google Contacts Integration

XBert

With Nextiva’s Google Contacts integration, sync contact data from Google Workspace into XBert for a unified, continuously updated source of customer and employee information.

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Overview

The Google Contacts integration syncs contact data from Google Workspace into XBert, creating a unified and continuously updated source of customer and employee information. Once authenticated, XBert automatically imports and refreshes Google Contacts, ensuring teams always work with accurate records across interactions, routing, and reporting—without manual uploads or duplicate data management.

Enhance data accuracy and operational efficiency with automated contact synchronization:

  • Unified Contact Data: Automatically import and maintain Google Contacts within XBert for a single source of truth.
  • Real-Time Updates: Sync contact changes every few minutes to ensure records stay current across all workflows.
  • Eliminate Manual Work: Remove the need for CSV uploads and manual data entry with continuous syncing.
  • Duplicate Management: Maintain cleaner data with controls to manage and reduce duplicate contact records.

Requirements

  • Active XBert platform account
  • Google Workspace (Google Contacts) admin authorization

FAQs

Does the Google Contacts integration support automatic syncing?

Yes. After the initial import, XBert syncs updates from Google Contacts approximately every five minutes, ensuring near real-time data accuracy.

What contact data is synced into XBert?

Contacts stored in Google Workspace (Google Contacts) are imported into XBert and made available across routing, inboxes, and reporting.

Does this integration reduce manual contact management?

Yes. The integration eliminates manual uploads by continuously syncing contacts and updates from Google into XBert.

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