Nextiva Chrome Extension
Make and receive calls, manage ACD status, and search contacts–right from their web browser.
Nextiva Chrome Extension
Call control built right into your browser
The Nextiva Chrome Extension is designed for businesses using Nextiva Contact Center, making it easy for your team to make and receive calls, manage ACD status, and search contacts–right from their web browser. No more switching tabs, copy-pasting phone numbers, or waiting on custom integrations.
Keep the same tools your teams love
No new software. No disruption.
With the Nextiva Chrome Extension, agents work directly in the web-based platforms they already use. Capabilities include:
- One-click-dial
- Real-time call notifications
- ACD status management
- Access and search Nextiva Contact Center contact details
Usage requirements
- Supported Browsers: Latest versions of Chrome, Microsoft Edge, Brave, and Opera (Chromium-based). For best performance, we recommend using Google Chrome.
- Nextiva Access: Requires an active Nextiva Contact Center license and a phone number assigned to a campaign.
- No Extra Software Needed: No additional apps or integrations required, it just works right from your browser.
Nextiva Chrome Extension FAQs
Need help with setup or compatibility?
Check out our support article for step-by-step instructions and the list of supported CRMs and web browsers.
How does the Nextiva Chrome Extension work?
The Nextiva Chrome Extension integrates CTI functionality seamlessly into your web browser through a simple plug-in. Agents can easily click to dial, manage calls, update ACD status, and access contact details without leaving their browser.
What is CTI?
CTI stands for Computer Telephony Integration. It’s the technology that connects your phone system with your computer, allowing users to control phone calls from within applications like CRMs or helpdesk tools.
Which contacts can I search for using the Nextiva Chrome Extension?
All of your contacts available within Nextiva Contact Center are instantly searchable within the Nextiva Chrome Extension.
What is a Chromium-based browser?
A Chromium-based browser is any browser built on Google’s open-source Chromium engine, such as Chrome, Microsoft Edge, Brave, and Opera.
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