Nextiva + ModMed Integration
Connect ModMed with Nextiva to streamline patient communication and practice workflows.
The ModMed integration brings patient data and communication together in one screen, giving front office teams instant access to patient details, appointments, and prescriptions. By integrating Nextiva with ModMed, medical practices can minimize administrative tasks, improve team efficiency, and deliver faster, more connected patient experiences across the care journey.
Enhance patient and staff experiences for the most common care interactions:
- Patient Verification: Instantly validate patient identity with verified ModMed data, reducing handle time and improving first-call resolution.
- Appointment Management: View, create, cancel, and reschedule appointments in one workflow, with all updates reflected in ModMed.
- Prescription Management: Access prescription history and quickly process refill requests for eligible medications.
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Deliver faster, connected patient experiences with ModMed + Nextiva
Software integration
No additional applications required, ModMed data surfaces natively inside Nextiva Contact Center for seamless access to records, appointments, and prescription details.
Requirements
- Active ModMed EHR license
- Active Nextiva Contact Center (NCC) license
FAQs: ModMed EHR integration
Does the ModMed integration support two-way data syncing?
The integration provides real-time access to ModMed data directly within Nextiva, including patient details, appointment information, and prescription history. Appointment updates, such as scheduling, canceling, and rescheduling, made in Nextiva sync back to ModMed as part of the supported workflows.
What patient information can agents view inside Nextiva?
Agents can view verified patient demographics, upcoming and past appointments, and prescription details, all pulled directly from ModMed into the Nextiva interface.
Does this integration meet healthcare compliance requirements?
Yes. The ModMed integration is designed for HIPAA-compliant environments and requires a HIPAA-compliant configuration with a BAA. Nextiva also provides enterprise-grade security, including HITRUST and SOC 2 controls, to safeguard patient data.
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