Nextiva + eClinicalWorks Integration
Connect eClinicalWorks with Nextiva to simplify patient workflows and streamline front-office operations.
The eClinicalWorks integration brings patient data and communication together in one screen. Front office teams can instantly access patient details, manage appointments, and view billing summaries without leaving Nextiva. By connecting Nextiva and eClinicalWorks, practices reduce administrative barriers, improve team efficiency, and deliver faster, more connected patient experiences across the care journey.
Enhance patient and staff experiences for the most common care interactions:
- Patient Verification: Instantly display and validate patient information to reduce handle time and improve first-call resolution.
- Appointment Management: View, schedule, cancel, and reschedule appointments in one workflow, with updates automatically reflected in eClinicalWorks.
- Billing Summary Access: Retrieve billing details in real time to answer patient questions accurately and reduce follow-up calls.
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Deliver faster, connected patient experiences with eClinicalWorks + Nextiva
Software integration
No additional applications required. eClinicalWorks data surfaces natively inside Nextiva Contact Center for seamless access to patient records, appointments, and billing details.
Requirements
- Active eClinicalWorks EHR license
- Active Nextiva Contact Center (NCC) license
FAQs: eClinicalWorks EHR integration
Does the eClinicalWorks integration support two-way data syncing?
Yes. The integration provides real-time access to patient and appointment data within Nextiva. Appointment updates, such as scheduling, canceling, and rescheduling, made in Nextiva sync back to eClinicalWorks as part of the supported workflows.
What patient information can agents view inside Nextiva?
Agents can view verified patient demographics, upcoming and past appointments, and billing summaries pulled directly from eClinicalWorks into the Nextiva interface.
Is this integration HIPAA-compliant?
Yes. The eClinicalWorks integration is designed for HIPAA-compliant environments and requires a HIPAA-compliant configuration with a BAA. Nextiva also offers enterprise-grade security, including HITRUST and SOC 2 controls.
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