Nextiva + eClinicalWorks Integration
Connect eClinicalWorks with Nextiva to simplify patient workflows and streamline front-office operations.
Overview
Connect NEXT with eClinicalWorks (eCW) so staff can verify callers, retrieve patient records, schedule appointments, and write call transcriptions back to eCW without repeatedly re-keying information between systems.
Features
- Verify and identify patients: Look up patient information in eClinicalWorks during the interaction.
- Retrieve patient records: Give staff access to the appropriate patient context.
- Appointment scheduling: Book patient appointments using the connected Healow scheduling workflow.
- Write back transcriptions: Send call transcription information to eClinicalWorks to reduce manual documentation.
Requirements
- Active NEXT account
- Active eClinicalWorks account
FAQs
What eClinicalWorks capabilities does the integration support?
You can verify callers, look up patient records, schedule appointments through healow, and write call transcriptions back to eClinicalWorks.
Why is healow required?
Appointment scheduling runs through healow, eClinicalWorks’ patient engagement and scheduling app.
Can NEXT write information back to eClinicalWorks?
Yes. You can write call transcriptions back to eClinicalWorks as part of the connected workflow.
The eClinicalWorks integration brings patient data and communication together in one screen. Front office teams can instantly access patient details, manage appointments, and view billing summaries without leaving Nextiva. By connecting Nextiva and eClinicalWorks, practices reduce administrative barriers, improve team efficiency, and deliver faster, more connected patient experiences across the care journey.
To learn more about Nextiva’s solutions for Healthcare, click here.
Enhance patient and staff experiences for the most common care interactions:
- Patient Verification: Instantly display and validate patient information to reduce handle time and improve first-call resolution.
- Appointment Management: View, schedule, cancel, and reschedule appointments in one workflow, with updates automatically reflected in eClinicalWorks.
- Billing Summary Access Retrieve billing details in real time to answer patient questions accurately and reduce follow-up calls.
Deliver faster, connected patient experiences with eClinicalWorks + Nextiva
Software integration
No additional applications required. eClinicalWorks data surfaces natively inside Nextiva Contact Center for seamless access to patient records, appointments, and billing details.
Requirements
- Active eClinicalWorks EHR license
- Active Nextiva Contact Center (NCC) license
FAQs: eClinicalWorks EHR integration
Does the eClinicalWorks integration support two-way data syncing?
Yes. The integration provides real-time access to patient and appointment data within Nextiva. Appointment updates, such as scheduling, canceling, and rescheduling, made in Nextiva sync back to eClinicalWorks as part of the supported workflows.
What patient information can agents view inside Nextiva?
Agents can view verified patient demographics, upcoming and past appointments, and billing summaries pulled directly from eClinicalWorks into the Nextiva interface.
Is this integration HIPAA-compliant?
Yes. The eClinicalWorks integration is designed for HIPAA-compliant environments and requires a HIPAA-compliant configuration with a BAA. Nextiva also offers enterprise-grade security, including HITRUST and SOC 2 controls.
Steve Wozniak
Co-founder at Apple
Let’s talk about how to build great customer journeys together.
Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.
