Point Sebago is a 775-acre camping resort located in Casco, Maine. Started in 1970 as a small tent camping site on a lakefront, it has now grown to a getaway with over 300 rental sites and 300 ownership areas. It is a destination for families to come and get away from their busy lives and relax, featuring family entertainment, babysitting services, lake activities, and golf, supported by a well-trained staff.
Bob MacDonald began working at Point Sebago 19 years ago and has been the IT Administrator for 11 years.
With over 20,000 visitors each year, 400 employees during peak season, and multiple buildings onsite, there is a lot of technology that needs to be coordinated for everything to run smoothly.
I was very skeptical about switching providers; we were promised so much with our previous system, and all the promises were broken. But Nextiva has been open and honest from the start, and they have delivered on everything they said!
The Need for a Reliable Phone Service
Telecom is extremely important for communication between the different areas of the business.
Guests can only make reservations by calling in, so reliable phone service is necessary for the resort to thrive.
Point Sebago’s reservationists were struggling with their phone service, facing limited support and unreliable service.
With their previous cloud communications provider, MacDonald found himself having to pay maintenance fees or hire additional support for a lot of the work.
“For something as simple as changing our caller ID, we’d have to call out and pay to have it changed. It was irritating that they wouldn’t tell us how to do even the smallest tasks on our own.”
In addition to inhibiting their independence, their phones were getting older and failing more.
Call quality was poor, and customer service was much lacking. With these issues in mind and a limited budget, MacDonald began searching online for a new VoIP provider.
He came across Nextiva and got in touch with a sales representative to get more information.