Founded in 1998 in North Carolina, Consumer Education Services Inc., or CESI, is a 501c3 non-profit credit counseling agency committed to promoting and assisting consumers on the road to economic security. CESI provides face-to-face counseling and phone counseling, as well as web-based education and solutions to meet the needs of each individual or family. CESI has educated individuals and families across the U.S., including their local North Carolina community through outreach and education programs, and partnerships with local agencies.
Over eighty CESI employees strive to enhance economic security for the customers they serve. Since 1998, CESI has helped more than 500,000 consumers through debt management, budget counseling, bankruptcy counseling, and more.
Also, their Debt Management Program has helped more than 75,000 people design plans of action to pay off their unsecured debts.
Nextiva offered us the flexibility to move from third-party managed services to direct management with the help of the amazing Nextiva support team, who is on hand when needed. It was absolutely the right move for our organization, saving us thousands of dollars annually and improving our efficiency.
Efficiently Running Technology
Tim Weaver, IT Specialist at CESI, is responsible for technology operations.
He assists with administration and advisory roles for IT to ensure CESI’s technology is running efficiently.
CESI started considering options for a new communications system in late 2016 to replace their previous platform, which was challenging to work with.
“There were massive obstacles to overcome the entire time and too many deliverables that weren’t being met…we actually lost functionality from what we had prior to switching to that system,” Weaver said.
“We were looking for a solution that would offer maximum flexibility and ease of use. Our system was cumbersome and time-consuming,” said Jean Elias, Vice President of Marketing at CESI.
“Changes to call queue membership could take days, when it should have taken seconds.”