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Nextiva is a win
for Retail

Communicate seamlessly in the cloud

Multi-Channel Support

Make it easy for your teams to deliver a great customer experience by managing all customer interactions in one place. Resolve issues faster than ever with the complete customer history and analytics right there on the same screen.

Auto-Attendant & Advanced IVR

Interactive Voice Response intelligently routes callers to the right place, delivers general information (like business hours), or personalized information (like the status of their support case).

Real-Time Analytics

Gain insight into customer sentiment and experience, employee performance, the impact of marketing campaigns, and much more.

Security & Reliability

Never miss a beat with Nextiva. We keep you connected even during power outages, and have secure data centers all over North America to help protect against fraudulent activity and ensure a 99.999% uptime.

Team Collaboration

Conduct meetings and trainings across locations, with remote employees, applicants, or customers using voice and video conferencing with screen sharing.

Online Surveys

Build your own surveys or easily brand one of our templates. Continually improve the customer experience by sending post-contact surveys with post-survey logic, and be able to take action on negative (or positive) survey responses without lifting a finger.

The best in Retail count on Nextiva

To help them deliver a great customer experience

“Nextiva has been an absolutely critical component of our growth. There is no way that we would be where we are today without our relationship, and the service that Nextiva brings to us.”

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Eric Siu, CEO

"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

Eric Siu, CEO
Single Grain
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