Cloud communication is the perfect fit
Here are just some of the benefits of cloud for Retail
Make it easy for your teams to deliver a great customer experience by managing all customer interactions in one place. Resolve issues faster than ever with the complete customer history and analytics right there on the same screen.
Interactive Voice Response intelligently routes callers to the right place, delivers general information (like business hours), or personalized information (like the status of their support case).
Gain insight into customer sentiment and experience, employee performance, the impact of marketing campaigns, and much more.
Never miss a beat with Nextiva. We keep you connected even during power outages, and have secure data centers all over North America to help protect against fraudulent activity and ensure a 99.999% uptime.
Conduct meetings and trainings across locations, with remote employees, applicants, or customers using voice and video conferencing with screen sharing.
Build your own surveys or easily brand one of our templates. Continually improve the customer experience by sending post-contact surveys with post-survey logic, and be able to take action on negative (or positive) survey responses without lifting a finger.
