AI-Powered Contact Center
Create amazing customer experiences with AI-powered contact center software. Scalable contact center platform built for omnichannel customer conversations.
Be Present Everywhere
Customers can communicate across all digital channels (voice, chat, messaging, email, social) in one omnichannel contact center platform. Choose preferred channels, switch easily, and keep every customer conversation going.
Customer Self Help
Delight customers with human-like, generative AI-powered contact center experiences. Virtual agents and chatbots handle routine inquiries and FAQs 24/7 with self-service, freeing human agents for complex issues and lowering operational costs.
Journey Orchestration
Automation streamlines customer and internal processes with code-free workflow tools and a visual drag-and-drop interface. Build end-to-end workflows that optimize the customer journey, no coding required.
Assist Agents to Get Work Done
Agent assist and an AI copilot help human agents navigate complex issues. Real-time guidance surfaces knowledge base articles and suggests the next best action, so every agent performs like your best.
Boost Agent Efficiency, Right Away
Generative AI transcribes, summarizes, and analyzes customer interactions for immediate time savings, reducing handle time and enabling continuous improvement coaching. Actionable insights and summaries, deployable with just a click.
Your Single Source of Truth
Nextiva CX integrates with CRMs, CDPs, BI and analytics platforms. Unify customer data from one or multiple sources into powerful automation workflows, an all-in-one contact center platform that connects your entire stack.
“I can process that refund right now. You’ll see $89.99 back in your account within 3-5 business days.”
Refund Policy — Processing Times & Exceptions
Initiate refund for Order #8842
Customer called about a billing discrepancy on their January invoice. Agent identified a duplicate charge of $50 and processed a credit. Customer confirmed satisfaction.
Post-sale onboarding workflow started for Emma Rodriguez
Goodbye siloed solutions.
Hello frictionless omnichannel conversations.
Voice
Ensure every customer feels heard with enhanced voice capabilities: IVR, intelligent call routing, voice bots, and context-rich customer conversations.
Digital
Elevate every interaction with seamless digital channels: robust, real-time engagements across chat, messaging, email, and social media.
Journey
Enhance every customer journey with sophisticated tracking and analytics for personalized, context-aware customer experiences.
Deliver business results that count
Uptime reliability. For real. No planned downtime, ever.
Nextiva SLAReduction in agent wrapup time with AI-powered assist and summarization.
Nextiva CustomersFewer apps to manage. One unified platform replaces the tool sprawl.
Nextiva PlatformBoost in voice channel efficiency achieved by Emergia using Nextiva's contact center.
Nextiva Case StudyOf common customer service issues will be resolved autonomously by AI agents by 2029.
Gartner, 2025Productivity boost for support agents using AI assistants, with top performers seeing 34% gains.
NBER Research, 2025Built for teams that refuse to settle.
Improve CSAT and NPS
Smart call routing sends every interaction to the right agents. No unnecessary escalations, slow transfers, or hold times. Regardless of complexity, agent assist helps human agents know what to say, driving customer satisfaction.
Outcome: Increase customer loyalty, repeated business and renewals
Drive higher productivity and deliver tailored experiences
Dynamic agent scripting boosts agent productivity and workforce engagement. Pull in customer data from your CRM or CDP, so every agent performs like your best, regardless of tenure. Optimize for customer needs at scale.
Outcome: Increase agents satisfaction, reduce burnout and agent turnover.
Improve your team's performance
Give supervisors superpowers with AI-driven quality management and quality assurance: advanced monitoring, scorecarding, and agent performance metrics.
Outcome: Upskill more agents with less work.
Simplify your
business operations
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Reduce vendor counts
For easier management and lower operational costs
Eliminate siloed operations
With automation that streamlines operational efficiency
Future-proof digital transformation
For easier management and cost efficiency
Seamless sales and support integrations.
CRMs & CDPs
Survey & reviews
Digital channels
Marketing automation
Shipping & logistics
Payment gateways
Nextiva analytics in action.
Track sentiment
Identify key issues, discover trending topics, and turn customer interactions into actionable insights. Automatically route cases to the right employees to drive positive customer sentiment and customer satisfaction.
Performance coaching
Take lessons learned from previous cases and embed new strategies that create consistent, positive interactions with your team.
Discover upsell opportunities
Identify when customers are looking for additional products or services and provide personalized recommendations in real-time. Use metrics and forecasting to optimize customer support outcomes.
Agent performance management
Evaluate each agent and their customer conversations. Identify patterns in behavior and use metrics to improve agent productivity and resolution success rates.
Pitch more effectively
Keep a pulse on customer interests and identify consumer trends your team can use in marketing and sales to improve conversion rates.
Improve CSAT
Use top contact drivers and reasons for dissatisfaction as data points to improve customer satisfaction, product, service, and customer support.
Increase customer spend
Happy customers become loyal customers who spend more. Use conversational AI insights from customer conversations to drive repeat business and meet customer needs.
Decrease churn
Uncover reasons for dissatisfaction and improve first contact resolutions with AI-driven, data-driven talking points. Optimize the customer experience across every touchpoint.
See it in action
Get a personalized walkthrough of Nextiva's analytics and reporting suite.
Get a Demo
Future-proof your business.
100% hybrid cloud
Nextiva supports a full range of deployments. Scalable AI technology adapts to your call volume and customer support needs.
100% REST APIs
Every function of Nextiva can be driven via REST APIs. Easily get customer data in and out, connect to CRMs and external platforms via APIs, and programmatically extend functionality for your use cases.
Microservices
Nextiva is not just one block of code. Nextiva is 30+ self-redundant systems that talk to each other. Self-healing network, no planned downtime. Scale your contact center platform with no limits, built for operational efficiency.
Go live in weeks, not months.
From simple to complex, Nextiva deploys faster than any other provider. Less waiting, faster ROI.
*Illustrative example. Times vary based on customer engagement and complexity.
Why Nextiva deploys faster
Easily automate and reuse workflows, eliminating the need to rebuild them from scratch each time.
Utilize API integration for rapid setup instead of manual creation.
Connect swiftly to your CRM of choice using REST API, bypassing the manual data scrubbing process, which can take weeks.
With everyone on one screen and an intuitive platform built from the ground up, learning is simplified compared to navigating disjointed components.
A unified, modern architecture offering a seamless, connected experience on a single screen—no app hopping with a patched-together tech stack.
Benefit from continuous enhancements with 150 features delivered last year, contrasting with legacy companies that may take months to implement small capabilities.
Continuous integration and continuous delivery means your platform is always improving without disruptive upgrades.
Certified by experts
Don't just take our word for it. Ask us about our independent audit results for top security and compliance protocols. Healthcare, financial services, and enterprises trust us to protect customer data and support internal compliance.
Proven results across industries
Cedar Financial
Transformed customer communications and dramatically improved team productivity.
NEBA
Improved answer ratios by 20% with Nextiva Contact Center for better patient care.
Emergia
High-volume call center boosted voice channel efficiency by 154% with Nextiva.
Franklin Street
325 employees across six locations communicate seamlessly with 99.999% uptime.
Jersey College
Recruit and educate more students on budget with unified communications.
Tabarka Studio
Reduced communication costs by 60% while customers never receive a busy signal.
Shelby American
The iconic brand relies on rock-solid operations, cutting costs in half.
San Antonio Spurs
365-day fan engagement with exceptional season ticket member experiences.
Tata Play
1M+ messages per month with AI-powered bots on WhatsApp.
Orange County Rescue
Dependable communications serving at-risk citizens every day of the year.
Transform Your
Contact Center.
Join 100,000+ businesses delivering faster resolutions, happier customers, and lower costs with Nextiva’s AI-powered contact center platform. Contact center AI unifies live agents and virtual assistants in one place. Deploy in weeks, not months.
