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4.5 20000 + Business Reviews

The small business VoIP phone
system for modern work.

Get business phone calls, video meetings, and secure messaging in one platform. Easy setup. Budget-friendly. Trusted by millions.

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Jessie Chen Incoming
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Jessie Chen
Jessie Chen Active now

Hi! I wanted to follow up on our call from earlier. The proposal looks great!

10:32 AM

Thanks Jessie! I’m glad you liked it. Do you have any questions about the pricing?

10:34 AM

Just one – can we get the annual plan with monthly billing?

10:35 AM

Absolutely! I’ll send over the updated quote. Should have it to you within the hour.

10:36 AM

Perfect, thank you! Looking forward to it.

10:37 AM
Contact
Jessie Chen
Jessie Chen
Acme Corporation
Mobile +1 (555) 123-4567
Work +1 (555) 987-6543
Email jessie@acme.com
+1 (555) 123-4567
Jessie Chen
Jessie Chen 05:23
Live Transcription
So I got the updated quote and it looks perfect Great so the annual plan with monthly billing works Yes exactly we can start next week…
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Voted #1 phone system by U.S. News
HD video conferencing
Mobile & desktop apps
99.999% network uptime

From local businesses to global brands, over 1 million users trust Nextiva

Taco Bell
KFC
Amazon
San Antonio Spurs
UPS
Hyundai
Einstein Bros Bagels
IKEA
AAA
Texas Roadhouse
Shelby
Taco Bell
KFC
Amazon
San Antonio Spurs
UPS
Hyundai
Einstein Bros Bagels
IKEA
AAA
Texas Roadhouse
Shelby
Plans & Pricing

Choose Your Plan

Every plan includes business phone and team messaging. Add AI when you're ready. Pick the one that fits how your team works.

Monthly Annually
Save up to 50%
Starter

Core

Connect your team & customers

$ 15 /user/mo
$23 Save 35%

Reliably run your business with unified voice, video, SMS, and digital channels with instant setup.

  • Inbound & Outbound Voice
  • Business SMS
  • Video Meetings
  • Screen & File Sharing
  • Call Routing
  • Team Chat
  • Mobile App
Add-On: XBert AI Receptionist
Professional

Power Suite CX

Get everything in one package

$ 75 /user/mo
Up to 100 Agents

Blended inbound/outbound calls, AI call summaries, and chatbots, all in one place.

Full Customer Experience Platform:

  • Voice & Web Chat
  • Blended Inbound & Outbound
  • AI Transcription & Summary
  • Skills-Based Routing
  • Journey Orchestration
Add-On: XBert AI Receptionist

Nextiva leads the charge, others follow.

The top choice among VoIP services — unmatched value, support, and advanced capabilities.

Swipe to see full comparison
#1 RATED
PHONE SYSTEM
nextiva Engage
RingCentral Core Dialpad Standard Vonage Premium 8×8 Work®
G2 Rating 4.6 out of 5(3,183 reviews) 4.0 4.4 4.3 4.1
Gartner PeerInsights Rating 4.7 out of 5(666 reviews) 4.4 4.4 4.4 4.4
Trustpilot Rating 4.8 out of 5(3,386 reviews) 2.4 4.3 4.3 2
Customer Recommendations (GetVoIP) 92%(3,186 reviews) 70%(586 reviews) 95%(265 reviews) 67%(264 reviews) 86%(767 reviews)
Uptime and reliability (2024) 99.999% 99.999% 99.75% 99.999% 99.999%
24/7 Support (Phone, Email, Chat)
Unlimited Calling in US & CAN
HD Audio & Video Conferencing
Text Messaging (SMS & MMS) Included Additional cost Additional cost Additional cost Additional cost
Team Chat & Document/File Management
Mobile and Desktop Softphone Apps
Visual Call Flow Designer
Certified VoIP Hardware (Pre-Configured)
Website Chat Engagement Additional cost
AI-powered Voicemail Transcripts
Unlimited Secure Online Faxing 1000 pages incl. $14.99/mo $18.95/mo
Browser-based VoIP Phone Calls
White-glove 10DLC Support Additional costs Additional costs Additional costs Additional costs
Email and SSO integrations Google & Microsoft Incl. Additional costs
International Calling Starts at $0.01/min. Starts at $0.01/min. Starts at $0.01/min. Starts at $0.01/min. Starts at $0.01/min.
Bulk/Mass Texting Starts at $0.01/msg Additional costs Additional costs Additional costs
International Phone Numbers (DIDs) Starts at $5.99/mo Additional costs Additional costs Additional costs
Strengths Best for small and medium-sized companies with one or more locations and hybrid workforces. Ideal for those with global calling needs and limited SMS and faxing needs. One-size-fits-all approach to business voice needs and call transcripts. Good for complex environments with engineering teams. Strong fit for mid-size companies with global calling needs.
Top Calling Features

Get Advanced Features With Your Business VoIP Service

Intuitive NextivaONE App

Consolidate your business communication needs into one powerful app. Make and receive phone calls, send text messages, manage voicemail, and collaborate with your team from your smartphone or desktop.

Reliable Business Text Messaging

Keep your finger on the pulse with commercial-grade SMS and MMS. Communicate with customers directly, send appointment reminders, and offer exceptional customer service through your business VoIP system.

XBert AI Receptionist

Your AI-powered virtual receptionist that never sleeps. XBert answers calls, routes them intelligently, books appointments, and handles FAQs — all while sounding natural and professional. Let AI handle the routine so your team can focus on high-value conversations.

Unlimited Calling Nationwide

Talk as much as you want for one low price. Unlimited calling plans throughout the United States and Canada let you focus on growing revenue and customer satisfaction — not counting minutes.

Impressive Phone Call Quality

Experience communication clarity like never before. Nextiva's network uses best-in-class technology to deliver high-definition audio for every call, ensuring every word is crystal clear.

Local and Toll-Free Numbers

Get a toll-free business number to project a professional image and make it easy for customers to reach you nationwide. Nextiva offers toll-free and local phone numbers to enhance brand recognition.

Nextiva App
Messages
Contact
Sarah Mitchell Sounds great, see you then!
2m
Contact
John Davis Thanks for the update
15m
Sales Team Meeting at 3pm today
1h
Sarah Mitchell
Hi, I’d like to schedule a consultation
Of course! I have availability tomorrow at 2 PM
That works perfectly for me
Great! I’ll send a calendar invite now
Type a message…
Active Call
Caller
David Park
04:32
Message Delivered Sarah M. • Just now
New SMS Received John D. • “Thanks for the reminder!”
Sarah
Sarah Mitchell +1 (555) 123-4567
Hi! Just checking on my appointment for tomorrow 10:32 AM
Hi Sarah! Yes, you’re confirmed for 2 PM tomorrow. See you then! 10:34 AM
Perfect, thank you! 😊 10:35 AM
You’re welcome! Let me know if you need anything else. 10:36 AM
Type a message…
AI Appointment Booked Tomorrow, 2:00 PM • Sarah M.
AI Call Routed Transferred to Sales Team
AI FAQ Answered “What are your hours?”
XBert AI
Caller
Karen Mitchell
02:34
“I’d like to book for tomorrow”
XBert AI “I have 2pm or 4pm available. Which works?”
Phone Numbers
All Numbers Local Toll-Free
6 Numbers
+1 (480) 555-0123 Main Office • Local
Active
+1 (800) 555-0199 Customer Support • Toll-Free
Active
+1 (602) 555-0187 Sales Team • Local
Active
+1 (888) 555-0156 Marketing • Toll-Free
Active
Add New Number
Phone Systems

Business VoIP vs. Traditional Phones

How does a VoIP system compare to analog phone lines? The winner is clear here.

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Feature VoIP Systems Traditional Landlines
Hardware Cost Budget-friendly with no upfront costs High costs for on-premises PBX needed on day one.
Implementation Fast & free Needs technicians and missed appointments
Contracts & Fees Flexible, free upgrades Locked-in contracts, upgrade fees
Customer support 24/7 support available for your whole team Limited support and costly tech visits
Management Self-manage on mobile devices Requires IT experts
Scalability Add/remove lines easily Fixed lines
Call quality High-definition audio (G.722) Standard quality (G.711) and is prone to interference
Features Unified communications (voice, team chat, video meetings) and advanced call management features (automatic call distribution, IVR, Call Pop) Call waiting and voicemail
Team messaging Available Unavailable
Contact center functionality Full call center capabilities in the cloud Unavailable, additional equipment needed
Why Nextiva

Why Choose Nextiva for Small Business VoIP?

The top choice among VoIP services — unmatched value, support, and advanced capabilities.

Unmatched Features

Our small business phone plans include a robust suite of calling features, including threaded conversations for complete customer communication history, call recording, and easy text messaging. Plus, over 40 VoIP features included.

Superior Reliability & Security

Enjoy industry-leading uptime of 99.999% and stay connected with our highly redundant network connecting billions of voice calls. Nextiva complies with SOC 2, HIPAA, and PCI-DSS standards.

Instant Scalability

Free yourself from the limits of landlines. Adding a new location? Working from home? Add business phone numbers, update call flows, and toggle advanced features in seconds.

Hassle-Free PBX

No updates or costly hardware to deal with. Manage your business VoIP service anywhere. Set up employees, see voice calls in real-time, and assign virtual phone numbers in a secure portal.

Surprisingly Affordable

Lower phone service costs by over 60% vs. traditional landlines. Choose a plan that fits your budget and grows with your business. We offer transparent pricing without surprises.

Amazing Service®

Our knowledgeable and friendly customer support team is available 24/7 over the phone, email, and chat to help you with your business phone system. Rated #1 by business owners.

Is VoIP Right For You?

Is VoIP Worth the Hype?

As a small business owner, you've likely encountered discussions about VoIP (Voice over Internet Protocol) phone systems. Let's examine the advantages and disadvantages of VoIP and popular features to look for to help you make an informed decision.

Advantages of business VoIP

  • Budget-friendly: VoIP systems typically beat analog telephony costs by 30-70%. It also provides many premium features that are included with most plans.
  • Work anywhere: VoIP allows you to make and receive calls from anywhere with an internet connection, including your personal mobile phone while maintaining privacy.
  • Easy to use: As your company grows, you can easily add users without headaches or costly installs.

Potential drawbacks of VoIP

  • Internet usage: Call quality and reliability are directly tied to your internet connection's bandwidth availability and stability (e.g., Wi-Fi).
  • Power dependence: Unlike traditional landlines, VoIP systems require electricity to function for your router and modem.
  • Learning curve: Your team may need to familiarize themselves with the new VoIP system and its features, such as voicemail and call transfers.

Popular VoIP features for small businesses

  • Auto attendants: Direct incoming calls to the correct department or employee. These virtual receptionists are easily adjusted based on business hours or holidays.
  • Business texting: Text messaging is essential to following up with customers, confirming appointments, and handling support questions. Business texting from Nextiva lets you accept text and picture/video messages reliably.
  • Call analytics: Dig into your VoIP phone system's inbound and outbound trends. Nextiva call analytics tracks individual agents and overall call center performance with detailed reports. IT admins love its simple management features.
  • Call Pop: See details for incoming calls, including past interactions. This screen pop functionality enables your team to deliver more personalized customer support.
  • Call recordings: Listen to calls between customers and your employees anytime to understand what's really happening. You can start or stop recordings on demand.
  • Customer experience tools: Access advanced features like intelligent call recording, call analytics, sentiment analysis, and website chat to help you serve customers.
  • Video conferencing: Connect with your team and clients virtually, regardless of location. Host video calls, share presentations, and collaborate in real time.
  • CRM integrations: Streamline your workflow by integrating Nextiva with popular CRM software. Log call details, access customer information, and personalize interactions within your CRM platform.
  • Voicemail transcription: Time is money. Read transcribed voicemails through email or text messages and respond to them quickly. No more slogging through old voicemail messages.
  • Threaded conversations: Keeps all contact with customers in one place. You will never lose track of past interactions because it lets you view phone transcripts and call recordings, text messages, customer support scores, and more, all in one spot.
FAQs

Frequently Asked Questions

How do I set up a business VoIP phone system?

Setting up a VoIP for business with Nextiva is easy:

  1. Sign up for an account and pick your phone numbers
  2. Download the desktop app or mobile app (iOS & Android)
  3. Start making calls immediately
  4. Customize features like call forwarding and automatic call distribution through an online portal.

If you’ve purchased desk phones from Nextiva, simply plug them in, and you’re ready to go. No technical skills are necessary to use your small business phone system.

However, we recommend investing in a good pair of VoIP headsets for optimal call quality and user experience. These accessories can enhance communication capabilities and provide additional features such as noise cancellation, wireless mobility, and computer or mobile device integration.

How much can small businesses save with VoIP?

Switching to VoIP phone service can save businesses up to 70%. This figure is based on cost savings on installation, monthly rates, and advanced features.

Modern VoIP service providers like Nextiva save you even more with built-in conference calling, video meetings, and workflow automation. Collaborate with your team using one app, not several.

Traditional phone companies can’t beat Nextiva, arguably the best VoIP provider for businesses.

Does Nextiva Business VoIP service offer video conferencing as well?

Absolutely. Nextiva goes far beyond voice calls. Our platform includes built-in video conferencing, making it easy for teams to collaborate face-to-face, even when they’re miles apart.

With Nextiva, you can launch video meetings with just a few clicks from the same platform you use for phone calls, messaging, and email. There’s no need for third-party apps — everything is unified in a single workspace.

Key Features of Nextiva’s Video Conferencing:

  • HD-quality video and audio
  • Screen sharing and team collaboration tools
  • Meeting scheduling and calendar integration
  • Support for both 1:1 and group video meetings

Does Nextiva provide tools for team collaboration?

Yes, Nextiva provides built-in team collaboration tools so your staff can chat, join video meetings, start conference calls in just a few clicks. Nextiva’s team collaboration tools enhance productivity because everything is fully integrated in the Nextiva platform.

Businesses can save even more on costs from third-party tools like Zoom, Microsoft Teams, or Slack since meetings, group chat, and audio/video conferencing is included with Nextiva. And the best part is, Nextiva is the best overall solution for VoIP and team collaboration features.

Can I get a new business number?

While setting up your phone system, you can select a new VoIP number for your business. You can pick any available local, vanity, or toll-free number.

Talk with a Nextiva phone system expert to see which numbers are available. They can also discuss which area codes and prefixes your business can get.

As a reminder, you can always port your phone numbers (transferring them) from any mobile phone, VoIP service, virtual number, and landline service provider.

What types of desk phones work with VoIP?

Nextiva is compatible with a wide range of desktop IP phones designed specifically for Voice over Internet Protocol.

Nextiva offers phones from leading manufacturers such as Nextiva, Yealink, Poly, and Cisco. The best part is that they are pre-configured to work with Nextiva, so you plug them in, and you’re done.

In a remote work environment, you might not need physical phones at all. Many users use softphone apps on their computers or smartphones, free from Nextiva.

Traditional analog phones won’t work with business VoIP providers without special adapters.

Can I use my existing phone numbers?

Yes, you can use any phone number with Nextiva’s VoIP solution. The process of transferring business phone numbers is known as porting. You can port landline, toll-free, cell phone, virtual, and VoIP numbers.

Nextiva provides this service at no charge with every account. We’ll guide you through every step to ensure you transfer your number successfully.

And when you need new business phone numbers, you can choose them during account setup. In addition, each VoIP calling plan includes a toll-free phone number at no charge.

Which VoIP features do I need?

Nextiva can provide all the essential features and unique offerings not found elsewhere.

  • Auto Attendants: Route incoming calls to the right department or employee.
  • Call Analytics: Track inbound and outbound call trends and performance with detailed reports.
  • Caller ID: Custom Caller ID text to appear on phones when you call them.
  • Call Pop: Display relevant customer information for incoming calls.
  • Voicemail Transcription: Read voicemails as text for quicker response.
  • Unified Communications: Integrate voice, video, texts, and email in one UCaaS platform.
  • Mobile Integration: Access business phone features on smartphones.
  • Call Recording: Store calls for quality assurance and training securely in the cloud.
  • CRM Integration: Connect with customer management software for organized workflows.

These advanced call management features are available now for far less than local landline phones. Nextiva goes way beyond voice, offering an all-in-one communications system.

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★★★★★ 4.7/5

Rated by 8,000+ verified customers on Trustpilot

83%

Average cost savings vs. traditional phone systems

An incredible 98% improvement in customer response time and an 11% increase in positive reviews.

Hyundai 968 Dealerships, Global Automotive
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