You practice law.
AI runs your front desk.
Calling, texting, and intake from any device. Powered by AI that answers when your team is in court, in a meeting, or with another client.
AI runs your intake. Your attorneys practice law.
35% of law firm calls go unanswered, and 78% of clients hire the first firm that responds. XBert AI qualifies leads, captures case details, books consultations, and routes urgent matters to the right attorney. Your team focuses on practicing law, not chasing intake.
David Torres called about a car accident on I-10. Other driver at fault. Intake captured, consultation booked.
AI picks up when you're in court
When your team is in depositions, client meetings, or heads-down on briefs, XBert answers and qualifies callers. Potential clients get a live response instead of voicemail.
A paper trail for every call
Calls recorded and transcribed automatically. Full conversation history attached to each client and matter for compliance and easy review.
Intake that runs itself
AI captures case details, qualifies leads, and books consultations without your staff picking up the phone.
Works with Clio, MyCase, and more
Integrates with the practice management and CRM tools your firm already uses. No rip and replace.
Works with your firm's favorite tools
The numbers behind modern law firms.
Average annual revenue lost from slow intake response times.
Clio, 2024 Legal Trends ReportOf clients hire the first firm that responds to their inquiry.
MIT Lead Response StudyOf calls to small businesses go unanswered during business hours.
Forbes, 2024Of callers won't leave a voicemail. They call your competitor instead.
ForbesHigher conversion rate when responding to a lead within 1 minute versus waiting longer.
MIT Lead Response StudyOf law firms never respond to leads at all.
Hennessey DigitalAverage annual revenue lost by service businesses from missed calls and slow response times.
Harvard Business ReviewOf legal professionals report measurable benefits from AI tools.
8am Legal ReportXBert AI handles real
customer conversations.
Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own.
Law firm client inquiry
Hear XBert qualify a new client inquiry and route to the right attorney with full context.
Restaurant reservation
Hear XBert confirm reservations and answer menu questions for a busy restaurant.
Healthcare appointment
Experience XBert scheduling patient visits and managing after-hours calls for a medical office.
Smart routing.
No complex setup.
XBert acts as your firm’s first line of response, answering every client call, capturing intake details, and intelligently routing by case type and urgency.
Explore More:
Built to perform.
Built to protect.
XBert is built on Nextiva's enterprise-grade infrastructure. Your client data stays safe, conversations stay confidential, and you stay in control.
XBert knows your practice
XBert learns your practice areas, consultation process, business hours, and intake procedures. It gives accurate answers because it knows your firm inside and out.
You control everything
Set guardrails on what AI can discuss. All calls are recorded and transcribed, giving you a complete record for compliance and case documentation.
Seamless handoff to attorneys
Complex legal questions, urgent client matters, and sensitive cases route directly to your team. No awkward pauses, no frustrated clients.
Certified by experts
Nextiva meets the highest security and compliance standards to protect your client communications.
Every feature your firm needs. AI built in.
Unlimited Calling
US and Canada calling included with every plan.
Business SMS & MMS
Text clients from your firm's business number.
Auto Attendant & IVR
Route callers to the right attorney or department.
Call Flow Builder
Design routing with business hours and priority rules.
Voicemail Transcription
Read voicemails as text between hearings and meetings.
Mobile App
Your firm's phone system in your pocket. iOS and Android.
Call Forwarding
Route calls to any number when you're in court or away.
Caller ID
Show your firm's name on every outbound call.
Call Recording
Record inbound and outbound calls with automatic archiving.
AI Transcription
Every call transcribed and searchable for case documentation.
Conversation History
Full client communication thread across calls, texts, and emails.
Team Collaboration
Internal messaging between attorneys, paralegals, and staff.
Video Conferencing
Secure video meetings for depositions and client consultations.
File Sharing
Share documents securely in any client conversation.
Conference Calling
Multi-party calls for mediations and case reviews.
Contact Import
Bring in your Google and Outlook contacts automatically.
XBert AI Receptionist
Answers calls 24/7, captures intake, and routes to attorneys.
Call Summaries
AI-generated recaps with case details after every call.
Smart Routing
AI routes calls by practice area, urgency, and availability.
Sentiment Analysis
Detect caller urgency and emotional state in real time.
Automated Follow-ups
Confirmation texts and reminders sent automatically.
Voice Analytics
Track call volume, missed calls, and intake conversion rates.
Call Pop
See client details and case history the moment the phone rings.
Number Porting
Bring your existing firm numbers to Nextiva with zero downtime.
Frequently Asked Questions
Can XBert handle client intake calls?
Yes. XBert AI answers incoming calls when your team is unavailable, captures caller details and case information, qualifies leads based on your criteria, and books consultations directly on your calendar. After every call, you get an AI-generated summary with the intake details so your attorneys can prepare before the consultation.
Is call recording compliant with my state's consent laws?
Nextiva supports configurable call recording with customizable consent announcements. You can set recordings to play one-party or two-party consent notifications depending on your state’s requirements. Recordings are stored securely and accessible through your admin portal for compliance documentation.
Does Nextiva integrate with my practice management software?
Nextiva integrates with major CRMs and productivity tools including Salesforce, HubSpot, Microsoft Teams, Google Workspace, Zendesk, and more. For legal-specific tools like Clio, MyCase, PracticePanther, and Smokeball, integrations are available through Zapier and direct API connections. A Chrome extension is also available for browser-based workflows.
Can I keep my firm's existing phone numbers?
Yes. Nextiva ports your existing numbers for free. Local numbers typically transfer in 3–5 business days, toll-free numbers in 7–10 business days. Your current numbers keep working throughout the process, so there’s no gap in client communication. You can start using Nextiva immediately with a temporary number while the port completes.
How does the AI handle confidential client information?
XBert operates within strict guardrails that you define. It captures intake information and answers questions about your practice, but it does not provide legal advice or discuss case specifics. All data is encrypted in transit and at rest. You control what the AI can and cannot discuss, and all conversations are recorded and transcribed for your review.
How quickly can my firm get set up?
Same day. Download the NextivaONE app, log in, and start making calls. The XBert AI Receptionist can be configured with your practice details and go live within hours. Number porting runs in parallel so you can use Nextiva immediately while your existing numbers transfer over.
Will AI replace my receptionist or support staff?
XBert is designed to support your team, not replace them. It handles the calls your staff can’t get to — after hours, during court, when lines are busy. Your team stays focused on high-value work while XBert ensures no potential client goes unanswered. Many firms use XBert alongside their existing staff to extend coverage without adding headcount.
See how Nextiva works for law firms.
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The service has been just that. It seems to me that Nextiva cares about making sure the system runs well and they jump on problems when problems exist.
