Enterprise

Strengthen customer connections with every interaction

Orchestrate delightful customer journeys and achieve better business outcomes.

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Welcome to the future of unified customer experience management.

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Midsize Enterprise Choice

Problem

Enterprises are struggling to keep up with rising customer expectations for digital-first and frictionless customer journeys.

We’re in the era of the customer, but most enterprises are failing in how they communicate and engage.

01

Businesses use disconnected tools

There are more ways to connect with customers than ever but they are not integrated, resulting in a fragmented, incomplete understanding.

02

Customer data lives in siloes

Companies are not engaging with customers on an individual and holistic level.

03

Lack of effective integrations

Today companies are hearing more from their customers but understanding less

Icon Image Today’s market

Seismic Shift

Consumers are rapidly changing how they interact with businesses.
Generational preferences are emerging.

Solution

Nextiva brings together all customer and team interactions of all types into a single platform for orchestrated omnichannel customer experience management.

We’re changing the game with Nextiva Unified-CXM, a first-of-its-kind unified customer experience management platform.

Talk to a CX expert

The Nextiva CX platform manages all customer conversations and engagement points.

It provides a real-time view of customers at an individual level coupled with powerful workflow automation.

It has predictive modeling capabilities to streamline processes and operations across an organization.

The Nextiva platform enables companies to communicate and automatically engage with their customers on an individual level.

It works based on each customer’s sentiment, experiences and behaviours so they can avoid issues before they happen.

The Nextiva platform simultaneously increase the product awareness and identifying opportunities based on customer interactions.

What do enterprises need?

To survive in today’s economy, enterprises must capture a full picture of the customer.

This real time customer view needs to be analyzed and presented for every level of the organization – from your agents to the CEO.

Why can't most enterprises do it?

Most enterprises do not have the resources to tailor their individual experiences towards customers, especially when it involves human interactions.

The crux of the problem is that enterprises are relying on dated and siloed technologies that were not designed for today’s needs. The end result is a distorted and fragmented view of the customer.

Customers rate Nextiva
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Market presence

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#1 Contact Center Software

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2024 CX Innovation Leader

Gartner Peer Insights 2023: Customers Choice

Midsize Enterprise Leader

Nextiva delivers Straightforward Solutions for Real-World Challenges

Nextiva analytics

Nextiva Unified-CXM manages all customer conversations and engagement points.

Analytics from last week

Leverage predictive modeling capabilities to streamlines processes and operations across an organization.

Purchase history

Receive a real-time view of customers at an individual level coupled with powerful workflow automation.

At Nextiva we believe that people can do amazing things as long as they have the right tools.

Tomas Gorny,

CEO at Nextiva

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See what a unified, trusted, and modern customer experience management platform can do for your enterprise.

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