Nextiva (www.nextiva.com), an industry leading cloud-based communications provider, announced today that it had joined Telarus’ TrustedSky Alliance to continue providing the best possible experience to its channel partners and customers.
The TrustedSky testing service is a web-based platform that partners can use to test and diagnose network conditions to assist their hosted Unified Communication as-a-Service (UCaaS) customers in identifying network capability and quality. Members of the alliance – and their partners – have access to this portfolio of web-based tools to streamline the provisioning process for seamless deployment of cloud-based communication solutions to help their employees and customers connect.
“We’re excited to be a member of the TrustedSky Alliance, which will empower Nextiva partners to enhance the customer experience,” said Carl Katz, vice president of channel sales for Nextiva. “The TrustedSky Alliance will enable our partners and customers to check network performance prior to and after implementing Nextiva’s advanced communications solutions, thus mitigating and diagnosing any network issues that could affect the quality of service. Our investment in TrustedSky highlights Nextiva’s commitment to Amazing Service.”
“The service is relatively simple but powerful,” said Karie Huzzey, channel manager for TrustedSky. “With the click of a link, users can temporarily turn their machine into a VoIP testing device that can send test calls to beacons installed in data centers. The test VoIP packets created by the end-user’s PC ride along the same path as a ‘real’ VoIP packet, traversing the entire network and recording the result. Based on this simple ‘pitch and catch’ test, TrustedSky lets the user know if they should call their IT department, their ISP, and/or their hosted VoIP provider for assistance. This helps the end-user reach a quicker resolution, shortens the support cycle, and keeps the hosted VoIP providers service queue to a minimum.”
By joining the TrustedSky Alliance, Nextiva demonstrates its commitment to both partner and customer success with tools to improve service deployment and customer experience.