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We deliver and celebrate Amazing Service®
  8 days a week

Did someone say 'Amazing Service'?

At the foundation of Nextiva’s culture, you will find a passion for delivering great customer service. We call it “Amazing Service,” and it drives everything that we do. Whether it’s offering personalized system walk-throughs for new customers, providing instant troubleshooting for any issues, or even answering your questions via social media – we deliver you with great service so that you are able to deliver the same level of exceptional service to your customers.

STRAIGHT FROM THE INTERWEBS

"I've been with Nextiva for about five years. Great customer support, fair pricing, great features, easy to use, intuitive management..." More

DAN P.

"Using Nextiva has been so problem-free that I keep forgetting who our vendor is. It's nice to be able to take the phone system..." More

"My tech Devon was exceptional.  He has the patience of a Saint.  He helped and straightened out our problems. You should consider..." More

"My company had Jive VoIP before moving to Nextiva and we are absolutely glad we made the switch. We get prompt service..." More

CORY W.

"Got everything set up with our account with the help of Zachary Gregory! Was great and made the process super easy. Professional..." More

ANTHONY S.

"Making the transition from DialpadHQ to Nextiva today and couldn't be happier. Here's to having business phones that actually work!"

"Richard Denning was great in helping to fix my work phone issues, guiding me through the process, and set up a system so I can dial..." More

NATALIE F.

"Ricky was awesome!  Got my issue resolved no problem on a Friday evening when y'all shouldn't even be answering your phones! Thanks, Ricky!"

"Several months ago I switched to Nextiva after trying out several other VoIP services. A little while into my service..." More

WAYNE H.

"Just wanted to send a random "thank you" to Nextiva & team. My work/life is so much easier using a great product!"

"Today I had a great experience with Hunter Plaza who helped me with my complicated phone situation. It's all good now - these guys rock."

FRANK C.

"I have been using Nextiva vFAX for the last 5 years and just recently got the IP phone service.  All I can say is I love it!..." More

JEFF D.

"Austin took the time to teach me how to use NextOS 3.0. Now I won't have to call you so much to make an update! He waS..." More

"Thank you Nextiva for excellent service when making changes to my account."

"Recently started using Nextiva for my dad who has a small business. He had trouble with other VoIP companies and my friend suggested this..." More

CHRISTY S.

"Hard to believe, but Nextiva answers all #socialmedia #customerservice inquiries with personalized video!"

"My tech support Anthony McKenzi was extremely helpful with my issues/queries today. Easy to converse with and very thorough in..." More

"I don't normally make comments on Facebook or other review sites, but for Nextiva I'm making an exception. In the 4 days I..." More

JEFF C.

"Just wanted to show some love for Anthony McKenzie. He helped me set up the AA and After Hours Greetings for my new group..." More

"Just switched to @Nextiva phone....thanks Dan F for wonderful, PAINLESS onboarding! Great service."

"We are very happy with Nextiva. Every time I need to call support I get friendly and professional service. Also, the fact that you..." More

"Michael G. effectively answers all my questions each time I email him! He is indeed a bona fide member of The Amazing Team! Thank you..." More

MIRANDA C.

"We are a local company and have seen the generosity of Nextiva to the community. We were recently involved in an event where Nextiva..." More

BRIAN J.

"I’ve worked with Zachary a few times already and every time he’s been wonderful. Very thorough, very professional, very knowledgeable. I..." More

"Our office was recently assisted by Howard C. We really appreciated how he continued to stay on hold until the issue was resolved. Thank you..." More

THE iTOUCHLESS TEAM

"Thank you Anthony McKenzie! And our Account Manager Justin Atchley in Corporate! You guys make my job so easy and just want..." More

ALYSE FROM G1G

"I've been with Nextiva for a year and their service has been flawless and the money they saved me has been great. I also would like to thank..." More

YELP REVIEW

"Setting up my @Nextiva phone service and super excited about it! Thanks Brent for the awesome support."

"Thanks NEXTIVA for ALWAYS having such friendly and helpful representatives at my beckon call! Since we have started with your company..." More

DAWN J.

"I've never been so happy with a phone service. Nextiva has changed the game for me and my growing business..." More

BECKY P.

"Nextiva support is outstanding! Anthony Michienzi thought "outside the box" and developed a creative solution for my husband's medical..." More

LISA J.

"We just wanted to let you know how much we appreciate your technical assistance and guidance in transitioning to your product..." More

"@Nextiva whoa! I want Alexander on my side all the time! Thanks for your help with @timewarnertv! You rocked!!!"

"This kudos is long overdue. Over the last few weeks I have probably spoken to almost every tech in channel support (haha). I don’t..." More

"We got started with Nextiva about 2 months ago when fixing the PBX for the 100th time was not a sustainable option. Within the first week..." More

CHRISTIN F.

"I just wanted to write in and let you know how helpful Anthony was today. He was very patient, knowledgeable, friendly and helpful..." More

"Called Tech Support today and got a hold of Donald Redding, he was a great help and resolved my issue in under a few minutes..." More

ROADSIDE RELICS

"I've used different VoIP communication services in the past but Nextiva's connections have been the most reliable. I should also..." More

LEO I.

"I just had the pleasure to have Jose help me with issues we have been having for quite awhile.  He is very knowledgeable, patient and..." More

"@Nextiva thanks for the great #customerservice #patrick #awesome #winning"

"I would like to thank and appreciate the Nextiva team of professionals. And specially Justin, Anthony, Alex and Josh. I have..." More

"Their support team goes out of their way to help. These guys make sure everything is setup perfectly. I am just blown away with what they do..." More

ZORAN W.

"I have been a business owner for the last 24 years and the last thing I want to do is play around with my phone system.  The gentleman..." More

"I've used Nextiva everyday in my office and when I'm outside running around. The cell phone app has changed my life. It's been SO..." More

SHANA S.

"I've been with Nextiva for about five years. Great customer support, fair pricing, great features, easy to use, intuitive management portal. This was a great find for my small business!"

DAN P.

"Using Nextiva has been so problem-free that I keep forgetting who our vendor is. It's nice to be able to take the phone system for granted again. Thanks!"

"My tech Devon was exceptional.  He has the patience of a Saint.  He helped and straightened out our problems. You should consider giving him a raise for starters and his own line because he is the Guru of Technicians.  I will ask for him if I need help in the future. Thank you, Devon."

MIRIAM G.

"My company had Jive VoIP before moving to Nextiva and we are absolutely glad we made the switch. We get prompt service from knowledgeable reps and our issues are resolved very quickly.  Zachary Gregory was very helpful the last time I called in. Just reconfirms that our decision was the right one. I don't talk to tone-deaf robots nor am I on hold forever. Our business is never down which is extremely important and we are paying less for more service. They are a great business partner to have. I think we will be with them for a long time to come."

CORY W.

"Got everything set up with our account with the help of Zachary Gregory! Was great and made the process super easy. Professional and fast. Great rep to work with."

ANTHONY S.

"Making the transition from DialpadHQ to Nextiva today and couldn't be happier. Here's to having business phones that actually work!"

"Richard Denning was great in helping to fix my work phone issues, guiding me through the process, and set up a system so I can dial from my desktop! Thank you, Richard, for fixing my tech issues and being so patient with me!"

NATALIE F.

"Ricky was awesome!  Got my issue resolved no problem on a Friday evening when y'all shouldn't even be answering your phones! Thanks, Ricky!"

"Several months ago I switched to Nextiva after trying out several other VoIP services. A little while into my service there was a problem that came up. This could have happened to anyone and I don't begrudge Nextiva at all.  What impressed me though was the speed and follow-through that tech support showed in correcting the problem. The billing department also worked with me to provide a credit that was very satisfactory. I would recommend Nextiva to anyone looking for a VoIP service and I look forward to growing larger and continuing to use them in the future."

WAYNE H.

"Setting up my @Nextiva phone service and super excited about it!! Thanks Brent for the awesome support."

"Today I had a great experience with Hunter Plaza who helped me with my complicated phone situation. It's all good now - these guys rock."

FRANK C.

"I have been using Nextiva vFAX for the last 5 years and just recently got the IP phone service.  All I can say is I love it! The phone system has a lot more power and allows me to have agents at home or in the office, and it appears as one company.  The support is outstanding and they speak English. I never have to hold very long and the support people are very helpful.  I highly recommend them to anyone considering upgrading their phone system."

JEFF D.

"Austin took the time to teach me how to use NextOS 3.0. Now I won't have to call you so much to make an update! He was friendly, fast, helpful, and professional. Thanks again, Austin!"

"Thank you Nextiva for excellent service when making changes to my account."

"Recently started using Nextiva for my dad who has a small business. He had trouble with other VoIP companies and my friend suggested this company to me and I thought it wouldn't hurt to try it and I'm so glad I did! I'm not very tech savvy so I usually depend on customer service for any issues I might face, but those are not conversations I look forward to. BUT Nextiva was very prompt and patient and helped relieve the minor issues I had. Moreover, calls were exceptional due to their high definition voice features. I'm so glad I started using this service and would definitely recommend it to others!"

CHRISTY S.

"Hard to believe, but Nextiva answers all #socialmedia #customerservice inquiries with personalized video!"

"My tech support Anthony McKenzi was extremely helpful with my issues/queries today. Easy to converse with and very thorough in his explanations."

"I don't normally make comments on Facebook or other review sites, but for Nextiva I'm making an exception. In the 4 days I have been with Nextiva I received more professional support than I had with the last three telecom companies over four years. This has been the most enjoyable switch I have ever had. Everyone I have talked to has been professional and courteous. Never once have I gotten the feeling that the person on the other end was worried about anything else but helping me with my problem or adjusting my crazy phone tree. If you’re not with Nextiva you should be, and if you have left Nextiva you should go back."

JEFF C.

"Just wanted to show some love for Anthony McKenzie. He helped me set up the AA and After Hours Greetings for my new group. He was very profressional, warm and extrememly good at his job. Thanks Anthony, you rock!!"

"Just switched to @Nextiva phone....thanks Dan F for wonderful, PAINLESS onboarding! Great service."

"We are very happy with Nextiva. Every time I need to call support I get friendly and professional service. Also, the fact that you check in with us every once in a while is absolutely phenomenal and much appreciated."

"Michael G. effectively answers all my questions each time I email him! He is indeed a bona fide member of The Amazing Team! Thank you for always responding to my email inquiries in a timely manner, with quality answers."

MIRANDA C.

"We are a local company and have seen the generosity of Nextiva to the community.  We were recently involved in an event where Nextiva donated an iPad to raise awareness for an orphanage outreach.  Extremely responsive customer service and certain features like high definition voice for company wide calls make a difference.  I am not sure after reviewing all the features of NextOS why anybody would want to own and operate PBX equipment. There is no way you will ever keep up with the Jones's."

BRIAN J.

"I’ve worked with Zachary a few times already and every time he’s been wonderful. Very thorough, very professional, very knowledgeable. I couldn’t ask for better service!  He’s a pleasure to work with and Nextiva is lucky to have him."

"Our office was recently assisted by Howard C. We really appreciated how he continued to stay on hold until the issue was resolved. Thank you for all your patience and friendly demeanor Howard!"

THE iTOUCHLESS TEAM

"Thank you Anthony McKenzie! And our Account Manager Justin Atchley in Corporate! You guys make my job so easy and just want to express how happy I am to work with you both! Keep up the great customer service and closeness you have to your clients, it makes all the difference!"

ALYSE FROM G1G

"I've been with Nextiva for a year and their service has been flawless and the money they saved me has been great. I also would like to thank Bryan (with a Y) from tech support who helped with my porting of my numbers, setting up my vFax, and getting my accounts squared away so that it functioned properly without a hitch.
If you are looking to go to a VoIP telephone service and ditch your landline, you will save $$$$ and with great specialists like Bryan on board, you will not be disappointed with Nextiva."

YELP REVIEW

"Setting up my @Nextiva phone service and super excited about it!! Thanks Brent for the awesome support."

"Thanks NEXTIVA for ALWAYS having such friendly and helpful representatives at my beckon call! Since we have started with your company we have received nothing but AMAZING customer service. Today I had the pleasure of speaking with Anthony! Last week it was Ethan Chapman, Jose and Drake and Eric. Each one of them was kind and attentive!!"

DAWN J.

"I've never been so happy with a phone service. Nextiva has changed the game for me and my growing business. Their A+ service and helpful staff has been such a warm transition from my past services (with not so good companies)."

BECKY P.

"Nextiva support is outstanding! Anthony Michienzi thought "outside the box" and developed a creative solution for my husband's medical practice. So glad I switched to Nextiva."

LISA J.

"We just wanted to let you know how much we appreciate your technical assistance and guidance in transitioning to your product. The information received from your Sales team, Chris; and your Tech Support, Chase & others; was extremely beneficial. It made our move from another office and another phone system quite seamless. The tech support has been great and we are glad that we chose Nextiva!

"@Nextiva whoa! I want Alexander on my side all the time! Thanks for your help with @timewarnertv! You rocked!!!"

"This kudos is long overdue. Over the last few weeks I have probably spoken to almost every tech in channel support (haha). I don’t always catch each tech’s name, but every one that I have work with has been really great and super helpful.

"We got started with Nextiva about 2 months ago when fixing the PBX for the 100th time was not a sustainable option. Within the first week of service we had an issue with some call quality, but after a quick call with Nextiva support we realized there was a service issue with our ISP; fortunately the mobile app took over and we were back in business as if nothing had happened. Since then we've not had a single issue, the call quality is really good, and I find setting up and making changes easier than ever. I highly recommend this service."

CHRISTIN F.

"I just wanted to write in and let you know how helpful Anthony was today. He was very patient, knowledgeable, friendly and helpful. Our ISP was not so helpful but Anthony did what he could to solve our problem."

"Called Tech Support today and got a hold of Donald Redding, he was a great help and resolved my issue in under a few minutes. The support you guys have is always top notch and companies like ours really appreciate it. Thanks again Donald!"

ROADSIDE RELICS

"I've used different VoIP communication services in the past but Nextiva's connections have been the most reliable. I should also note that their staff is really friendly!"

LEO I.

"I just had the pleasure to have Jose help me with issues we have been having for quite awhile. He is very knowledgeable, patient and so willing to go above and beyond to make sure the problem is fixed. I finally feel we have resolved the issue once and for all. Thanks to Jose!!"

"@Nextiva thanks for the great #customerservice #patrick #awesome #winning"

"I would like to thank and appreciate the Nextiva team of professionals. And specially Justin, Anthony, Alex and Josh. I have been calling for support over the past few days and all of them have been very supportive and helpful. Not to forget to mention, they have been very patient in resolving issues no matter how long it takes. All in all, it’s been a great experience. Kudos to the team."

"Their support team goes out of their way to help. These guys make sure everything is setup perfectly. I am just blown away with what they do for their customers. They are a perfect example of how you build on your business!!!"

ZORAN W.

"I have been a business owner for the last 24 years and the last thing I want to do is play around with my phone system. The gentleman last night made the process painless and almost made it fun. Thanks again to mystery person that helped me, he was very informative patient and nice."

"I use Nextiva everyday in my office and when I'm outside running around. The cell phone app has changed my life. It's been SO useful, I no longer need to give out my cell number for work calls (lifesaver!). Plus, Nextiva costumer service has been so helpful with my transition in services. The Nextiva team members are very smart and prompt, everyone in my office is enjoying the service, too. Must-use service!"

SHANA S.

Did you experience Amazing Service with Nextiva? We want to hear about it! Share your experience with us on Facebook, Twitter, or at kudos@nextiva.com

Nextiva will raise
your expectations.

  • 95% of our sales and support calls are answered by the 2nd ring
  • Little or no hold time - we know the value of your time
  • Customized solutions to help your business succeed

Amazing Service means creating the most complete and customer-focused user experience
for everyone we connect with - inside and outside of our company.

FIRST CALL RESOLUTION

At Nextiva, our goal is to answer your questions and resolve any issues the first time you contact our team. We thoroughly train all members of our Support Team so they maintain the optimal level of expertise to have immediate assistance at your fingertips.

EASE OF USE

Our phones, devices, features, dashboards and reporting tools were designed to be as user-friendly as possible to support the needs of your business. The Nextiva Support Team is available via email, chat, or phone to help you with whatever you need along the way.

RELIABILITY

The reliability of our network goes without saying. And yet, it means so much more than a dial tone and system up-time. It’s an element of trust. At Nextiva, we want you to know that you can count on us to connect not only your calls, but all of your unified communications.

 
Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.

Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how much Nextiva can save your business.

Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.

Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.

Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.

Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.