Nextiva + Jack Henry Integration
Connect Jack Henry with Nextiva Contact Center to deliver secure, seamless member experiences.
The Jack Henry integration brings secure banking data and member communications together in one unified workspace. Agents can instantly verify members, access account details, and resolve issues without leaving Nextiva — creating faster, more secure, and more reliable banking interactions.
Enhance member service experiences with secure, real-time banking access:
- Member Verification: Automatically authenticate member identity during live calls using verified Jack Henry data.
- Account Access: View balances, loans, and transaction history instantly within the Nextiva interface.
- Issue Resolution: Resolve disputes and update statements from a single, unified workflow.
- Appointment Management: Schedule appointments and automate reminders directly from the contact center.
- Compliance & Security: Maintain secure access and reduce compliance risk with verified data handling.
Requirements
- Jack Henry SilverLake or Symitar license
- Active Nextiva Contact Center account
FAQs: Jack Henry CRM integration
Does the Jack Henry integration support secure member verification?
Yes. Agents can authenticate members instantly using verified Jack Henry data during live calls.
What account information can agents access inside Nextiva?
Agents can view balances, loans, transaction history, and relevant account details in real time to resolve issues efficiently.
Does this integration support compliance and audit requirements?
Yes. All interactions are logged automatically to create a comprehensive audit trail, supporting banking compliance and security requirements.
Steve Wozniak
Co-founder at Apple
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