Nextiva + Epic Integration
Connect Epic EHR with Nextiva Contact Center to unify patient communication and clinical workflows.
The Epic integration brings patient data and communication together in one screen. Care teams can instantly authenticate patients, manage appointments, review prescriptions, and access billing details, all without leaving Nextiva. This creates consistent, compliant, and efficient interactions across the entire care journey.
Enhance patient and staff experiences for the most common care interactions:
- Patient Verification: Instantly validate patient identity with verified Epic data, reducing handle time and improving first-call resolution.
- Appointment Management: View, create, cancel, and reschedule appointments in one workflow, with all updates reflected in Epic.
- Prescription Management: Access prescription history and quickly process refill requests for eligible medications.
- Billing Management: Retrieve billing summaries, including charges, balances, and transaction history, without switching systems.
To learn more about Nextiva’s solutions for Healthcare, click here.
Deliver faster, more connected patient experiences with Nextiva + Epic
Software integration
No additional applications required, Epic data surfaces natively inside Nextiva Contact Center for seamless access to records, appointments, prescriptions, and billing information.
Requirements
- Active EPIC license on FHIR
- Active Nextiva Contact Center (NCC) license
FAQs: Epic EHR integration
Does the Epic integration support two-way data syncing?
The integration provides real-time access to Epic data directly within Nextiva, including patient records, appointments, prescriptions, and billing details. Updates to appointments (create, cancel, reschedule) made in Nextiva sync back to Epic as part of the supported workflows.
What patient information can agents view inside Nextiva?
Agents can view verified patient demographics, appointment history, upcoming appointments, prescription details, refill eligibility, and billing summaries.
Does this integration meet healthcare compliance requirements?
Yes. The integration is designed for HIPAA-compliant environments and requires a HIPAA-compliant configuration with a BAA. Nextiva also provides enterprise-grade security, including HITRUST and SOC 2 controls.
Steve Wozniak
Co-founder at Apple
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