AI-Powered Contact Center
Create amazing customer experiences with enterprise contact center software. Scalable, integrated, and built for omnichannel conversations.
Be Present Everywhere
Customers can communicate with businesses across all channels, choose their preferred channels, switch between them easily, and keep a conversation going. Voice, chat, email, social—all unified in one platform.
Customer Self Help
Delight customers with human-like, generative-AI powered contact center experiences. Bring down costs while freeing up time for your human agents. AI handles routine inquiries 24/7.
Journey Orchestration
Automate customer and internal processes and agent workflows with our code-free automation tools, configured with a visual drag and drop interface. Build complex workflows without writing a single line of code.
Assist Agents to Get Work Done
Help your employees and customers navigate complex or challenging situations, and guide them step by step to take the next best action. Real-time agent guidance powered by AI.
Boost Agent Efficiency, Right Away
Generative AI allows you to transcribe, summarize, and analyze customer interactions for immediate time savings and continuous improvement coaching—deployable with just a click.
Your Single Source of Truth
Nextiva CX seamlessly integrates with CRMs, CDPs, BI and analytics platforms, and a wide range of other software tools. Quickly connect data from one or multiple sources and unite them into powerful automation workflows.
“I can process that refund right now. You’ll see $89.99 back in your account within 3-5 business days.”
Refund Policy — Processing Times & Exceptions
Initiate refund for Order #8842
Customer called about a billing discrepancy on their January invoice. Agent identified a duplicate charge of $50 and processed a credit. Customer confirmed satisfaction.
Post-sale onboarding workflow started for Emma Rodriguez
Goodbye siloed solutions.
Hello frictionless omnichannel conversations.
Voice
Ensure every customer feels heard with enhanced voice capabilities, including voice bots and context-rich conversations.
Digital
Elevate every interaction with seamless digital capabilities—robust, real-time engagements across chat, email, and social media.
Journey
Enhance every customer's journey with sophisticated tracking and analytics for personalized, context-aware experiences.
Deliver business results that count
Uptime reliability. For real. No planned downtime, ever.
Nextiva SLAReduction in agent wrapup time with AI-powered assist and summarization.
Nextiva CustomersFewer apps to manage. One unified platform replaces the tool sprawl.
Nextiva PlatformBoost in voice channel efficiency achieved by Emergia using Nextiva's contact center.
Nextiva Case StudyOf common customer service issues will be resolved autonomously by AI agents by 2029.
Gartner, 2025Productivity boost for support agents using AI assistants, with top performers seeing 34% gains.
NBER Research, 2025Built for teams that refuse to settle.
Improve CSAT and NPS
Route all interactions to the right agents. No more unnecessary call escalations, slow transfers, or putting customers on hold. Regardless of the complexity of the customer's request. Nextiva Agent Assist helps your agents know what to say.
Outcome: Increase customer loyalty, repeated business and renewals
Drive higher productivity and deliver tailored experiences
Dynamic agent scripting reduces repetitive tasks and ensures that agents say the right things at the right time. Pull in data from your CRM or CDP. Let every agent be like your best agent, regardless of their tenure.
Outcome: Increase agents satisfaction, reduce burnout and agent turnover.
Improve your team's performance
Give your supervisors superpowers with advanced AI quality monitoring and scorecarding.
Outcome: Upskill more agents with less work.
Simplify your
business operations
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Reduce vendor counts
For easier management and cost efficiency
Eliminate siloed operations
With in-built process automation features
Future-proof digital transformation
For easier management and cost efficiency
Seamless sales and support integrations.
CRMs & CDPs
Survey & reviews
Digital channels
Marketing automation
Shipping & logistics
Payment gateways
Nextiva analytics in action.
Track sentiment
Identify key issues, discover trending topics and automatically route cases to the right employees to drive positive customer sentiment.
Performance coaching
Take lessons learned from previous cases and embed new strategies that create consistent, positive interactions with your team.
Discover upsell opportunities
Identify when customers are looking for additional products or services and provide personalized recommendations in real-time.
Agent performance management
Evaluate each agent and their conversations. Identify patterns in behavior and use data to help them improve resolution success rates.
Pitch more effectively
Keep a pulse on customer interests and identify consumer trends your team can use in marketing and sales to improve conversion rates.
Improve CSAT
Use top contact drivers and reasons for dissatisfaction as data points for product, service and support improvements.
Increase customer spend
Happy customers become loyal customers who spend more. Use conversational insights to drive more repeat business.
Decrease churn
Uncover reasons for dissatisfaction and improve first contact resolutions with intelligent, data-driven talking points.
See it in action
Get a personalized walkthrough of Nextiva's analytics and reporting suite.
Get a Demo
Future-proof your business.
100% hybrid cloud
Nextiva supports a full range of deployments based on needs and requirements.
100% REST APIs
Every function of Nextiva can be driven via REST APIs. This means you can easily get data in and out, seamlessly connect to a wide range of external platforms, and programmatically make Nextiva do exactly what you need.
Microservices
Nextiva is not just one block of code. Nextiva is actually 30+ self-redundant systems that all talk to each other. This means Nextiva's network is self-healing, so there's no planned downtime. And you can scale your usage with no limits.
Go live in weeks, not months.
From simple to complex, Nextiva deploys faster than any other provider. Less waiting, faster ROI.
*Illustrative example. Times vary based on customer engagement and complexity.
Why Nextiva deploys faster
Easily automate and reuse workflows, eliminating the need to rebuild them from scratch each time.
Utilize API integration for rapid setup instead of manual creation.
Connect swiftly to your CRM of choice using REST API, bypassing the manual data scrubbing process, which can take weeks.
With everyone on one screen and an intuitive platform built from the ground up, learning is simplified compared to navigating disjointed components.
A unified, modern architecture offering a seamless, connected experience on a single screen—no app hopping with a patched-together tech stack.
Benefit from continuous enhancements with 150 features delivered last year, contrasting with legacy companies that may take months to implement small capabilities.
Continuous integration and continuous delivery means your platform is always improving without disruptive upgrades.
Certified by experts
Don't just take our word for it. Ask us about our independent audit results for top security and compliance protocols. We'll help you protect your customer data and support your own internal compliance efforts.
Proven results across industries
Cedar Financial
Transformed customer communications and dramatically improved team productivity.
NEBA
Improved answer ratios by 20% with Nextiva Contact Center for better patient care.
Emergia
High-volume call center boosted voice channel efficiency by 154% with Nextiva.
Franklin Street
325 employees across six locations communicate seamlessly with 99.999% uptime.
Jersey College
Recruit and educate more students on budget with unified communications.
Tabarka Studio
Reduced communication costs by 60% while customers never receive a busy signal.
Shelby American
The iconic brand relies on rock-solid operations, cutting costs in half.
San Antonio Spurs
365-day fan engagement with exceptional season ticket member experiences.
Tata Play
1M+ messages per month with AI-powered bots on WhatsApp.
Orange County Rescue
Dependable communications serving at-risk citizens every day of the year.
Transform Your
Contact Center.
Join 100,000+ businesses delivering faster resolutions, happier customers, and lower costs with Nextiva’s AI-powered contact center. Deploy in weeks, not months.
