Have a Reliable Phone Service to Provide Exceptional Customer Service
Serving over 40,000 customers and producing over 10,000 cases of wine yearly, Vino Noceto’s copper POTS phone system needed an upgrade.
Having a reliable phone service provider is a big key to making their business as successful as it has been for the last 30 years.
“Our value is in providing people with the best possible experience. When [customers] are making a reservation, we need to get back to them before another winery does. They’re usually calling ten places to try to make reservations,” says Lindy Gullet, Vino Noceto’s General Manager.
Vino Noceto started looking for another phone service in 2015, as their last phone service was unreliable, expensive, and retrieving their messages from the answering machine was difficult.
In order to find their next phone service, Vino Noceto worked with one of Nextiva’s trusted partners, Strato Communications.
Jim Gullet, the owner of Vino Noceto, says learning about the Nextiva process was great and helpful in aiding their decision.
After looking at two different phone service options, Vino Noceto settled on Nextiva.
Our value is really in providing people with the best possible experience. Before now, we were able to capture that in person so easily. The [Nextiva] phone system has made it so that we’re now capturing that same feeling you get in person, over the phone. For us, the guest is always first, and the phone system allows us to keep them top of mind instead of having them call multiple times to reach us. It’s allowing us to take care of them.
No Need to be Tech-Savvy
“One of the things we were most interested in was finding something that had a really friendly user interface so that even our non-technologically savvy staff would be able to set up call forwarding, and be able to change where calls had to go,” says Lindy.
Vino Noceto’s staff uses the NextOS portal to maintain their phone service. With an easy-to-use interface, Lindy says she has no problem navigating and making the necessary changes within the system.
“Everything has been unbelievably easy. I jump on, I see exactly what to do, and I can make any changes I want and do it at the moment,” says Lindy.