Call Center Statistics Call Center Reporting allows Administrators and Call Center Supervisors to view the status and statistics of your Call Center’s activity. ...
Adding an Agent to a Call Center Adding additional Agents to a Call Center allows Users to accept incoming calls. For example, as new employees are hired...
Call Center Announcements Call Center Announcements allow you to set up specific greetings for callers when they enter the queue. You are also...
Call Center Routing Adjustment: Overview We recommend that you program your call routing before incoming calls are received to your Call Center. From routing all...
Call Center Routing Adjustment Part 2 This article is the complete guide to explaining how to adjust the call routing before incoming calls are received through...
Call Center Routing Adjustment: Overflow Please read Call Center Routing Overview before reading this article to ensure your Call Center Routing is set up correctly....
Call Center Routing Adjustment: Bounced Calls Please read Call Center Routing Overview before reading this article to ensure your Call Center Routing is set up correctly....
Call Center Routing Adjustment: Stranded Calls Please read the Call Center Routing Overview before reading this article to ensure your Call Center Routing is set up...
Call Center Routing Adjustment: Night Service Please read Call Center Routing Overview before reading this article to ensure your Call Center Routing is set up correctly....
Call Center Routing Adjustment: Holiday Service Please read the Call Center Routing Overview article before reading this article to ensure your Call Center Routing is set up correctly....
Call Center Routing Adjustment: Forced Forwarding Please read the Call Center Routing Overview before reading this article to ensure your Call Center Routing is set up...
Creating a Business Hours Schedule To properly route calls, Administrators can create schedules (business hours, after hours, and holidays) in the Nextiva Voice Administration Portal...
Setting Up Internal Location Caller ID Businesses with multiple locations may want to display different Caller IDs for each Location to help identify and differentiate their...
Setting Up Calling Name and Number Nextiva has many options available so you can control what people see when you call out to them. There are...
Setting Up Music On Hold Music on Hold allows you to upload an audio file to play for your customers while they are on hold,...