Visit nextiva.com, and click Login at the top right corner to access NextOS. From the NextOS home page, you can quickly...

Choose the image that looks most like your screen once logged in. Call center reporting allows administrators and call center...

Adding agents to a call center allows users to accept incoming calls from the assigned call center queue. Before adding...

Choose the image that looks most like your screen once logged in. olderversion Customize announcements for callers when they enter...

Choose the image that looks most like your screen once logged in. olderversion Overflow adjusts call routing for callers in...

Choose the image that looks most like your screen once logged in. olderversion Bounced Calls occur when an Agent is delivered...

Choose the image that looks most like your screen once logged in. olderversion This article focuses on the routing of...

Choose the image that looks most like your screen once logged in. olderversion From the Nextiva Voice Admin Dashboard, hover...

Choose the image that looks most like your screen once logged in. olderversion Forward all incoming calls to a call...

Set up a schedule to route calls based on the day and time. For example, add lunch breaks and holidays,...

Choose the image that looks most like your screen once logged in. olderversion The calling name and number is what...

Choose the image that looks most like your screen once logged in. Music on Hold allows you to upload an...

The Call Center is designed to support the requirements of multiple different users and the variety of roles they hold...

Choose the image that looks most like your screen once logged in. olderversion The Barge-in Exempt feature directly relates to...

Choose the image that looks most like your screen once logged in. olderversion From the Nextiva Voice Admin Dashboard, hover...

Choose the image that looks most like your screen once logged in. olderversion Customize and upload an audio file to...

Choose the image that looks most like your screen once logged in. olderversion Record announcements for the business hours and...

Choose the image that looks most like your screen once logged in. olderversion Uploading audio files to a Location’s announcement...

The Nextiva Call Center configuration portal is where you make adjustments to your Call Centers. You can access the Configuration...

Choose the image that looks most like your screen once logged in. olderversion The Call Center Wizard is a convenient...

The Nextiva Call Center configuration portal is where you make adjustments to your Call Centers. You can access the Configuration...

Choose the image that looks most like your screen once logged in. olderversion The Call Center Wizard is a convenient...

Choose the image that looks most like your screen once logged in. olderversion Call Center Thresholds are a valuable tool...

Choose the image that looks most like your screen once logged in. olderversion Call Centers can have one or more...

Choose the image that looks most like your screen once logged in. olderversion Nextiva has many options available so you...