CommPilot Express allows a user to manage call routing settings based on four predefined profiles:
- Available – In the Office
- Available – Out of the Office
Each profile allows for different types of call management. To access your CommPilot Express settings:
- Log in to the user's Personal Web Portal
- Click on Incoming Calls under Options
- Click on CommPilot Express
Available – In the Office is best used when you are in the office and are available to take calls. You can set another number to ring when your phone is called, and program what should happen if you don’t answer.
Available – Out of Office is used when you are available but are not at your desk. You can have calls forwarded from your desk phone to your cell phone or another phone you can answer. You can also leave it to go to voice mail and receive an email when a call comes in.
Busy is used when you don’t want to receive calls. You can send all calls to voice mail, and can specify certain numbers to be forwarded to another phone. For example, if your boss calls your desk phone, you could have that call routed to your cell phone so that you don’t miss his call. All other calls would go to voice mail. You can also enable email notifications so that you know when you receive a voice mail.
Unavailable lets you send all calls to voice mail except for numbers you specify that can be forwarded to another phone. For example, if your boss calls your desk phone, you could have that call routed to your cell phone so that you don’t miss his call but then all other calls would go to voice mail. You can also enable email notifications so that you know when you receive a voice mail.
How to change CommPilot Express profiles There are three ways to change the CommPilot Express profile, using the Personal Web Portal, using the Voice Portal, or using the Toolbar if you have a NextOS Enterprise account. Using the Personal Web Portal is a simple as changing the drop down box at the top of the CommPilot Express page.
To use the Voice Portal, dial the Voice Portal from your phone (*62) and press option 2 to change your CommPilot Express profile. Lastly, if you have a NextOS Enterprise account, you can use the Nextiva Toolbar by selecting the desired profile from the CommPilot drop down.