Elevate your brand with the best business phone system 🚀
The unified communications solution every small business needs.
Professional auto attendant- HD video conferencing
- Unlimited calling & messaging
- Local & toll-free numbers
- Voicemail to email & SMS
- 35+ app integrations
How does a business phone system work?
A business phone system handles company communications through the internet. It uses Voice over Internet Protocol (VoIP) to save up to 60% over landlines. It’s real phone service with small business phone numbers that access the public switched telephone network (PSTN).
But that’s only the beginning.
Nextiva’s phone system includes many advanced features small businesses need at no extra cost, such as a toll-free number, auto attendants, team messaging, and email integrations. Your team can talk with more prospects, customers, and partners. Works with any desk phone, smartphone (iOS or Android), or computer.
Nextiva’s phone system includes many advanced features small businesses need at no extra cost, such as a toll-free number, auto attendants, team messaging, and email integrations. Your team can talk with more prospects, customers, and partners. Works with any desk phone, smartphone (iOS or Android), or computer.
Forget this:
Analog, obsolete landlines
Business voicemail fees
Old phone lines
Get this instead:
Modern office phone system
Intelligent call routing
Incredible prices
Small business phone system pricing
Get professional phone system features for a flexible small business price.
Choose Your Plan
Every plan includes business phone and team messaging. Add AI when you're ready. Pick the one that fits how your team works.
Core
Connect your team & customers
Reliably run your business with unified voice, video, SMS, and digital channels with instant setup.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
- Screen & File Sharing
- Call Routing
- Team Chat
- Mobile App
Add-On: XBert AI Receptionist
Engage
Manage interactions at scale
Equip your teams with automation, advanced tools, and intelligent routing for personalized experiences at scale.
Everything in Core, plus:
- Customer-to-Team SMS
- Toll-Free Number & Minutes
- Advanced Reporting
- Inbound Call Center
- Live Chat & Chatbot
Add-On: XBert AI Receptionist
Scale
Get everything in one package
Win every conversation, measure every interaction, and use AI to optimize every customer journey.
Full Customer Experience Platform:
- Voice & Web Chat
- Blended Inbound & Outbound
- AI Transcription & Summary
- Skills-Based Routing
- Journey Orchestration
Add-On: XBert AI Receptionist
Advanced features for your small business
From CRM integrations to automatic call recording, Nextiva has your business needs covered.
Auto Attendant
Provide an intuitive phone menu when anyone calls your business phone number. Set your auto attendant up in minutes and change it anytime. Maintain a professional message to callers.
Call routing
Ensure inbound calls get to your team based on any criteria you want. Avoid bouncing phone calls around with powerful call flows and automatic call forwarding.
Toll-free numbers
Build a professional brand using a toll-free number included with Nextiva’s office phone system. Let customers reach you from landlines without extra toll charges.
Caller ID
Who’s calling? With customizable caller ID call management, build trust when team members place business phone calls. Small business owners can also block anonymous callers.
Video conferencing
Video meetings are an excellent way for team members to collaborate and get things done. Get HD video conferencing functionality with Nextiva’s communications system.
Call forwarding
Stop unwanted calls and voicemail messages by directing phone calls to another team member or voicemail. Your small business phone system can also forward calls based on local numbers, business hours, and holidays.
Call transfer
Connect a live call to another team member easily using your virtual phone system. Transfer calls via warm transfer (attended) or a blind transfer (unattended) using any desk phone, desktop app, or mobile app.
Call recording
With your business VoIP phone solution, silently record any phone call without any hardware. Call recordings are secure, so only authorized personnel can access them for up to six months.
Top-Rated Business Phone Systems
Select the best business phone system components to provide a superior customer experience.
Nextiva X-815
A four-line, color, IP phone for everyday office workers.
$130.00
- HD-Voice Capable
- Wi-Fi Capable with USB Dongle
- 2.8″ Color Screen
Nextiva X-835
A twelve-line, color, IP phone for leads and supervisors
$160.00
- HD-Voice Capable
- Wi-Fi Capable with USB Dongle
- Multi-Page monitoring or speed dials
Nextiva X-885
A twelve-line, color, IP phone, for executives and receptionists
$190.00
- HD-Voice Capable
- Wi-Fi Capable with USB Dongle
- Native Bluetooth
Nextiva X-650
An IP base station for up to 10 cordless handsets and/or desk phones.
$140.00+ Cost of handsets or desk phones
- HD-Voice Capable
- 500 foot optimal range
Poly Edge E450
A fourteen-line, color, IP phone with native Wi-Fi and Bluetooth
$390.00
- HD-Voice Capable
- Poly Noise-Reduction Technology
- Dual Screen Line Monitoring
Why choose Nextiva for your business?
Small business phone system FAQs
Is business VoIP cheaper than landlines?
Cloud-based phone systems tend to be 60% less expensive than analog landlines.
This is especially true for small businesses because many advanced features cost more than the local telephone company. A virtual phone system offers premium features like call queues, hold music, and voicemail transcription at a fraction of the cost.
With Nextiva’s phone solution, business communication is easier (with better uptime). In addition, phone calls, text messages, and video conferencing create a better customer experience.
International calling is up to 90% cheaper with business VoIP. Its call management features let you restrict which users or ring groups can dial international phone numbers. Travel globally? You’ll avoid costly toll charges for dialing the U.S.
It also works better than traditional phone lines. It connects through PSTN with its own cloud-based Private Branch Exchange (PBX). Calls are cheaper using Voice over Internet Protocol (VoIP), saving small business owners hundreds of dollars using analog equipment.
Can I keep my existing phone numbers?
Yes, you can use any phone number with Nextiva. You can move your business phone numbers, including landline, toll-free, cell phone, and VoIP numbers.
This process, known as porting, is free with every account. We’ll guide you through every step to successfully assign numbers to each phone line.
Watch this short video to learn how to transfer phone numbers:
To get a new business phone number, choose one during account setup. Nextiva accounts also get a toll-free phone number with its VoIP phone system.
Am I charged per user or per line?
Each user who can place or receive calls is considered one line of service. You are charged for the maximum number of users you can create for your account. This means your business phone service grows with you — never pay more than you have to.
Also, some standard taxes and fees apply to each small business VoIP line on an account. For more information or tax details by state, click here.
How do I set up a small business phone system?
It’s easy to set up a business phone system. There are four steps to begin using your cloud-based VoIP phone service.
- Pick your business phone plan. Think about the number of users and phone numbers you need. Maximize your savings with a multi-year commitment.
- Assign phone numbers to users. Manage the phone extensions and assign them to individual users. Simply sign into Nextiva and update your phone system’s settings — much easier than traditional PBX alternatives.
- Download your business phone app. Download and install Nextiva on your computers, laptops, cell phones. Afterward, sign in and begin placing and answering business phone calls.
- Set up call flows. Define what should happen when incoming calls come in. This call routing is super easy, and anyone can do it. Closed on holidays? Direct inbound calls to your mobile phone, a voicemail box, or tell them to call back later.
That’s it, and you’re done! You can update your settings anytime with the Nextiva Business Phone System or contact our Amazing Service® team for additional guidance.
Cloud-based VoIP provides telephone service through the internet instead of a private branch exchange (PBX system) or a traditional phone solution.
VoIP service providers like Nextiva manage the office phone system with advanced functionality like IVR call routing, voicemail to email, and call queues.
And the best part is the price. It saves businesses up to 60% off analog desk phones — only a desktop app or mobile phone app is needed.
How many phone lines do I need?
We recommend selecting the number of lines you plan to use within the next year. Offering dedicated lines for your salesforce, customer support, and remote employees is a good idea.
Don’t forget about providing business phone lines for meeting rooms, private offices, and common areas like kitchens.
Learn more about how many phone lines your business needs in this helpful blog post.
How does Nextiva help companies work remotely?
Nextiva offers a complete platform that enables people to work from home with its cloud-based phone system.
Since 2008, the company has equipped over 100,000 companies of all sizes to grow their workforce in their office and abroad.
Here are some ways Nextiva’s small business phone system helps people work from anywhere:
- Cloud PBX — Manage your company’s telephone system over the internet while keeping your staff connected. Nextiva’s nationwide unlimited calling lets you call anyone in the U.S., Canada, Mexico, and Puerto Rico.
- Conference calling — Dial in to connect multiple people over a phone line to participate in a conference call, so you can hold essential meetings even when people are working remotely.
- Video conferencing — There is no need to travel when you can connect face-to-face, using one-to-one HD video calls with other NextivaONE App users.
- Team chat messaging — You don’t need a cell phone or desk phone when you can message or call from your business line directly from the smartphone app.
Tips for choosing the best business phone system:
Selecting the right business phone system can feel confusing. There are countless advanced features to consider along with aligning its functionality to your business needs.
The great news is that with a cloud PBX system, you don’t need to plan that far ahead. In fact, with softphones (mobile apps and desktop apps), your team can place phone calls in minutes without additional hardware.
Here are several recommendations for picking the best small business phone system.
Identify your needs for a VoIP phone system
To find the phone system for your small business, consider your current business needs and the challenges in the future, such as hiring and customer growth.
Next, take a closer look at how you want to communicate across channels:
- Voice calls: High-definition phone calls between users, customers, prospects, and partners
- Video meetings: Real-time video conferencing with your team members
- Text messaging: Send and receive text messages (SMS) through your business phone numbers
- Auto attendants: Deliver useful messages and provide an easy way for customers to reach the right department with a touch-tone-based IVR
- Call forwarding: Never miss an important call again with automatic call forwarding to any team member or mobile phone
- Toll-free number: Pick a non-local business phone number for a professional and consistent customer experience
- Contact center: Serve customers using a call center or a multi-channel contact center without the burden of a PBX system
- Business integrations: Connect your company’s phone system to CRM (Salesforce, HubSpot, Zoho, etc.) and email (Microsoft Outlook and Gmail) applications improve workflows. You can also integrate with business applications like Zendesk, Five9, and Microsoft Teams.
The next area to consider is your technology needs. Is your company in an office or does everyone work remotely? Either option works great with small business VoIP. As long as you have a strong internet connection (at least 1 Mbps per user), you’ll enjoy unlimited calls in HD quality. Not sure? Take a quick VoIP call quality test.
Analog and cloud-based phone system differences
Many business owners are familiar with traditional landline phone systems. Your phone company provides them and carries additional costs, including on-premises PBX equipment maintained by your IT team and copper wiring to connect your phones to the telephone service provider.
Analog phone lines have a reputation for reliability. Usually, they carry a clear sound, but storms or wiring problems cause downtime. Also, they can be hard to scale because they require on-premises systems. You will have to work with the telephone provider’s schedule if you want to add new phone lines or change system features. And calling fees can be high, especially for long-distance.
Unsurprisingly, traditional landline phone systems are declining in popularity due to their costs and lack of flexibility, especially with the norms of working from home.
Cloud-based phone systems (also known as Voice over IP or VoIP) offer the highest degree of flexibility and scalability. VoIP phones are created for employees who work from home or on the road since the phone number is not limited to a physical location. Plus, you’ll typically save on the cost of business calling plans, especially if you’re making long-distance calls.
At the end of the day, cloud phone systems offer more advanced features like unified communications to support the needs of every employee — and they cost less.
Types of cloud phone systems
Moving forward with a cloud-based phone system is an important step. Now, you’ll want to familiarize yourself with the types of cloud solutions on the market. Cloud-based phone systems are available in two different models: on-premises or cloud-hosted.
On-premises VoIP: Use your high-speed internet connection as the exclusive medium for calling and give you access and control over phone system features and settings. But, all the equipment and phone system maintenance is physically located in your office. You’re responsible for updates, maintenance, and uninterrupted power and internet service. Depending on the size of your small business, this isn’t the best phone solution for you.
Cloud-hosted VoIP: With a cloud phone system provider, you lean on their expertise and efficiency. You would only need a high-speed internet connection for business phone calls and team communication. In most cases, the VoIP phone provider will suggest affordable IP phones you need and free apps to receive calls from any desktop or mobile device.
Unlike on-premises VoIP or landline systems, cloud-hosted phone systems won’t carry much in the way of upfront costs. Instead, you’ll pay a monthly fee per user, plus extra costs if you request special add-ons like AI-powered virtual receptionists or call centers.
Choose the VoIP provider with the best service
Top VoIP providers can outfit your business with dedicated technology, including phones, headsets, mobile apps, and more. Top VoIP phone system providers will also give you the dashboards and technical tools to seamlessly view every customer conversation in a single place, regardless of whether it happens by phone, email, or text messaging (SMS).
But technology can get your small business so far. As your company scales, you’ll run into new communication challenges. For instance, let’s say you’re adding new locations or need a call center for your sales team or a customer support contact center. Will your business phone provider help you implement them? Customer service is a key differentiator among business phone systems — you don’t have to look far to see which is best.
Nextiva is the best choice for small businesses and enterprises. With its superior reliability, advanced functionality, system feature choices, ease of use, and customer service tools, no other VoIP provider comes close. Nextiva also includes live customer support 24/7. It might not seem like a big deal now, but getting real customer support from your phone service provider is priceless.
2 Billion+
Calls on our network
100,000+
Happy customers
1,000+
Global employees
You deserve the best business phone system.
Get a custom quote today 👇
Chris Hayes
IT Director, Conan
Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.
