Subscribe to the Nextiva blog newsletter for the latest content on Customer Service, Productivity, Marketing and VoIP.

The Top Four Reasons Why Businesses Choose Nextiva

Last year, we connected more than 2.4 billion calls.

Each call creates a human connection between a business and its customers.

Communication is the heartbeat of any business, and our customers depend on us to provide this critical service. We take that seriously.

There are many options for connected communications, but we can distill why our customers choose Nextiva into four stand-out differentiators: our powerful platform, easy-to-use features, award-winning Amazing Service®, and reliable network.

1) Powerful platform

Business owners love that they only need one platform to run their business.

Imagine how clunky, time-consuming, and cumbersome it is to switch back and forth between numerous apps all day as a customer support agent — especially when you’re trying to do something simple like answer a customer call or reply to an email.

When you have all communications in one place, you not only save time but also you have the context you need to manage all of your customer and team conversations. You have the visibility and insight you need to provide stellar customer experiences.

“[The NextOS portal is] reliable, and I never have issues with it. I like the accessibility the online portal gives us. It’s easy to pull up past invoices to see what features we’ve added, such as voicemail to email. I can also tweak settings as needed in the portal and see a record of inbound and outbound calls.”

Imahn Nadim, Office Manager, West Coast Trial Lawyers

2) Ease of use

You don’t have to be an IT wizard to use Nextiva, and our customers appreciate that. They don't have the time to learn how to set up a phone system from scratch.

We make it simple to do big things like setting up call flows, adjusting voicemail, and managing users. We've designed our product for busy people who need a simple, intuitive interface.

“The NextOS portal is very intuitive and user friendly, and it is a snap to make changes. I can set up a new line for a new user in less than five minutes.”

Chris Kontz, Director of IT and CIO, Arizona Commerce Authority

We welcome feedback, so we can make our platform even easier for people to use. If you’re a Nextiva customer and have suggestions, we’d love your feedback. If you’re not yet a customer, try it free and see how easy VoIP can be.

3) Amazing Service

When asked, the No. 1 reason businesses choose Nextiva is because we provide Amazing Service.

In fact — it’s rooted so deeply in the core of who we are that we solve our customers’ problems as if they were our own. We do more than just what’s asked.

“Customer service is one of the big selling points, I’d tell anybody about Nextiva. We’re a very customer service-driven business. That’s number one on our list.”

Michael Hall, Operations Manager, Spectrum Eye Care

From the initial call to speak with a sales team member, to professional onboarding and informative support materials, each and every person at Nextiva is dedicated to being helpful and authentic.

We provide that same level of service to each of our Nextiva team members too. Not because we have to, but because we’re happy to.

“We are always thrilled when Nextiva's services help our customers' businesses go further and make their lives easier. My job as a Customer Support Manager is to take things off our customers' plates, and I'm so excited when I get to do that.”

Dee Farrand, Customer Support Manager, Nextiva

Amazing Service means acknowledging and celebrating that we’re people, not business transactions, and it’s one of the most important ways we stand apart from our competitors.

4) Reliable network

Customers often switch to Nextiva when they find out we have the most reliable network in the industry. And if you’re ever in doubt, you can check our system status at any time, right on our support site.

When co-founders Tomas Gorny and Tracy Conrad first started Nextiva, it’s because they needed reliable business phone service and couldn’t get it anywhere. Knowing that phone service is the lifeblood of any business, they couldn’t be successful if the vendor dropped calls all the time.

More than 200 million calls take place on our network every month with our 800,000 users.

“We can’t operate without a sturdy, high-functioning phone system. Nextiva has been tremendously reliable, and I definitely see us growing with Nextiva. I think Nextiva really gives us the flexibility we need to grow, and it’s a very important part of our business.”

Cara Barineau, Creative Director & Principal, Blue Marble Media

Data security and business continuity are cornerstones of our cloud communications network. We undergo extensive audits to ensure we meet industry standards: SOC 2, ISO/IEC 27001, and PCI.

When you’re in the market for a new business phone service, you’re not just selecting technology — you’re choosing a business partner.

“One of the experiences that I’ve had with some traditional carriers is that the can gets kicked down the road, continually. I haven’t experienced that with Nextiva. Things that need to be resolved, get resolved. Things that need to be changed, get changed. A phone is the lifeline of our business, and I absolutely consider Nextiva to be that lifeline for us.”

Daniel Pentecost, Founder, Charlotte Geek

If you’re looking for a business communications solution that offers a powerful platform, easy-to-use features, Amazing Service, and a reliable network, then look no further. We’ve got you.

About the author

Shannon is VP of Corporate Marketing at Nextiva responsible for the company’s brand and message. She has 25 years of experience in communications and marketing for enterprise software companies. She has worked for Silicon Valley’s favorite positioning, PR, and research firms, and was most recently VP of marketing at Verint, a billion-dollar customer engagement company.