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Advanced IVR: Keeping Customers Informed

When customers rely on businesses to provide help through the support desk, they appreciate knowing the progress of their requests....
Advanced IVR: Understanding Customer Demographics

Why is it important for companies to know who their customers are? When businesses understand their customers, they can effectively...
Advanced IVR: Improving the Purchase Experience

Purchase experience indicates how consumers perceive their experience of buying a product or service from a company. When companies improve...
Advanced IVR: Improving Employee Satisfaction

How satisfied or content are employees at their company? Employee satisfaction is critical to employee motivation, performance, and morale. Increasing...
Advanced IVR: Building Customer Loyalty

Customer loyalty denotes the extent of a customer’s devotion to a company’s products or services and how strongly they consistently...
Advanced IVR: Providing Localized Service

How can companies provide localized service to customers? Companies that offer personalized local service enhance the customer experience while promoting...
Advanced IVR: Confirming Appointments

How can businesses efficiently confirm appointments without allocating resources for calling clients one by one? Businesses driven by client appointments...
Advanced IVR: Enabling Clients to Schedule Appointments

Managing appointments can be a burden for businesses built around professional services. Rather than devoting resources to schedule appointments, businesses...
Advanced IVR: Alerting Customers About Product Recalls

What is an effective way for companies to alert customers about product recalls? If a recall is required, acting swiftly...
Advanced IVR: Notifying Customers of Outages

How can companies quickly and clearly notify customers of outages? Outages and service disruptions are inevitable. By delivering clear and timely...
Advanced IVR: Broadcasting Voice Messages to a Large Audience

How can organizations broadcast urgent messages to a large audience? Timely communication of messages can be critical for the safety...
Nextiva Voice Analytics: Monitoring Multiple Reports

How can business leaders effectively monitor multiple reports? Reviewing a variety of reports to stay informed can be vital to...
Nextiva Voice Analytics: Accessing Critical Data Instantly

How can company executives easily receive up-to-the-minute data? Staying abreast of principal statistics around the company empowers them to make...
Nextiva Voice Analytics: Tracking the Locations of Customers

How can companies determine where customers are located? Knowing their locations can help companies advertise strategically. For example, a company...
Nextiva Voice Analytics: Increasing Close Rates

How can businesses use call data to increase close rates? The quality of the conversations between agents and prospects directly...

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