Adding and Assigning Devices

Add devices to an account (if necessary) and assign them to Users via the Nextiva Voice Administration Portal. Nextiva customers can purchase devices directly from Nextiva or bring their own SIP-enabled devices.

Devices purchased from Nextiva are automatically added to the account, so customers only need to assign them to Users.

However, customers who bring their own devices must add the non-Nextiva devices to the account before assigning them to Users. In addition, the phones must be provisioned for use with Nextiva Voice. For information on provisioning non-Nextiva devices, click here.

NOTE: Adding a new device to the account requires an available line of service, a hard-wired Internet source, and access to an electrical outlet. (Phones with a Power Over Ethernet (PoE) switch do not require a power cord.)

To assign an existing device to a User:

Assigning a Device to a User

 

  1. Visit www.nextiva.com, and click Client Login to log in to NextOS.
  2. From the NextOS Home Page, select Voice.
  3. From the Nextiva Voice Admin Dashboard, hover over Users at the top of the screen and select Manage Users.
  4. Hover over the desired User and click the corresponding Pencil icon.
  5. Scroll down and click to expand the Device section.
  6. From the Available Devices drop-down list, select the desired device to assign to the User.
  7. Generate new authentication details by selecting the Change Password checkbox and clicking both Generate buttons.
  8. Click Save.

 

To add a device to the account and assign it to a User:

Adding a Device to an Account and Assigning It to a User

 

  1. Visit www.nextiva.com, and click Client Login to log in to NextOS.
  2. From the NextOS Home Page, select Voice.
  3. From the Nextiva Voice Admin Dashboard, hover over Devices at the top of the screen and select Add Devices.
  4. From the Select Model drop-down list, select the model of the device to add. If the desired model is not listed, select Generic SIP Phone.

TIP: Import multiple devices (up to 100) to an account at one time by using the Import Multiple Devices option. For more information, click here

  1. Enter the MAC address of the device. The MAC address is located either on the back or on the menu of the device, usually under a Status heading.

TIP:  Hover over the phone graphic to the right to see where the MAC address is located. (Not available for all models)

  1. Click Assign to provision the device and display additional fields for assigning the device to a User.
  2. Assign the device to a User.
    1. Choose a User from the drop-down list.
    2. Select the Change Password checkbox.
    3. Click both Generate buttons to generate new authentication details.
  1. Click Finish.

 

Importing Multiple Devices to an Account

Rather than adding devices one at a time, Administrators can import multiple devices (up to 100) at once by using an XLS or CSV template. 

  1. On the Add Devices page, select the Import Multiple Devices radio button.
  2. Download the desired template (XLS or CSV) and complete it.
  3. Click Upload Complete Template.

Import Multiple Devices Option

 

Need additional help? Click here.
Updated on January 28, 2020

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