Adding and Assigning Devices

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Instantly add devices to an account and assign them to Users from the Nextiva Voice Admin Dashboard. Purchase devices directly from Nextiva or bring your own SIP-enabled devices. Devices purchased from Nextiva are automatically added to the account, so you only need to assign them to Users. However, non-Nextiva devices must be added to the account before assigning it to a User. Also, the phones must be provisioned for use with Nextiva Voice. For information on provisioning non-Nextiva devices, click here.

NOTE: Adding a new device to the account requires an available line of service, a hard-wired Internet source, and access to an electrical outlet (Phones with a Power Over Ethernet (PoE) switch do not require a power cord). 

Select one of the options below to get started!  

Assigning a Nextiva Device to a User: 

Assigning a Nextiva Device


  1. Visit, and click Client Login > Voice.
  2. From the Nextiva Voice Admin Dashboard, hover over Users > Manage User > hover over the User and click the Pencil Device > from the Available Devices drop-down list, select the device to assign to the User.
  3. Generate new authentication details by selecting the Change Password checkbox and clicking both Generate buttons > Save.


Adding and Assigning a Non-Nextiva Device

Adding and Assigning a Non-Nextiva Device


  1. Visit, and click Client Login > Voice.
  2. From the Nextiva Voice Admin Dashboard, hover over Devices > Add Devices.
  3. From the Select Model drop-down list, select the model of the device to add. If the desired model is not listed, pick Generic SIP Phone.

TIP: Import multiple devices (up to 100) to an account at one time by using the Import Multiple Devices option. For more information, click here

  1. Enter the MAC address of the device. The MAC address is located either on the back or on the menu of the device, usually under a Status heading.
  2. Click Assign to provision the device and display additional fields for assigning the device to a User.
  3. Choose a User from the drop-down list > Change Password checkbox > click both Generate buttons to generate new authentication details > Finish.


Importing Multiple Devices to an Account

Rather than adding devices one at a time, Administrators can import multiple devices (up to 100) at once by using an XLS or CSV template. 

From the Add Devices page > Import Multiple Devices > Download XLS/CSV Template Upload Complete Template.

Need additional help? Click here.
Updated on December 2, 2020

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