Provisioning Poly phones

Phones purchased from Nextiva are already provisioned. Phones not purchased from Nextiva require provisioning for use with Nextiva Voice. 

NOTE: When setting up a new device, the first two steps include creating a User and assigning the device

  1. Reset the phone to factory settings: Press and hold 1, 3, and 5 on the keypad. When prompted, enter password 456.

NOTE: If previously with JIVE, and 456 does not work, use 8647.

  1. Reboot the phone (or unplug it and plug it back in). A 10-second countdown timer appears on the phone after a reboot.
  2. Press the Setup key and enter the password 456.
  3. Scroll down to Server Menu > Select > specify the Server Type (see table below) using the left and right arrows on the phone > OK.
  4. Enter the Server Address (case sensitive) corresponding to the phone being provisioned:
Device Server Type Server Address
VVX 101 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX101/
VVX 150 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX150/
VVX 201 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX201/
VVX 250 HTTPS Click here
VVX 300/310 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX300/
VVX 301 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX301/
VVX 311 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX311/
VVX 350 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX350/
VVX 400/410 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX400/
VVX 401 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX401/
VVX 411 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX411/
VVX 450 HTTP Click here
VVX 500 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX500/
VVX 501 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX501/
VVX 600 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX600/
VVX 601 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX601/
VVX 1500 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX1500/
Trio 8300 HTTPS dm.nextiva.com/dms/Nextiva_Service_Provider/Polycom/UC_Trio-8300/
Trio 8500 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC_Trio-8500/
Trio 8800 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC_Trio-8800/

TIPS:

  • Use the a/A/1 key on the screen to alternate between lowercase, uppercase, and number.
  • Use the one key for a colon (:).
  • Use the asterisk (*) key for a period.
  • Use the pound (#) key for forward-slash (/), underscore (_), and dash (-).
  1. Press OK > Back > Tag SN to UA > Enabled > OK > Exit > Exit > Save > Reboot.

Please allow a few minutes while the phone configures the User settings. If the phone displays the error “Could not contact boot server,” confirm the correct MAC Address and Server Address is assigned to the User. A capital letter or a missing character will prevent the phone from provisioning and registering.

 

 

 

VVX 250, 350 & 450

Be sure to use the correct server address below when provisioning either a VVX 250, 350, or 450 device. This is important to ensure the device provisions and works properly.

First, make sure the device name and model assigned matches one of the options below (examples on the left). 

Log into your NextOS account to confirm under the user device details. 

NextOS voice settings
Nextiva voice portal (3.0)
Device Server Type Server Address
Polycom UC VVX 250 HTTPS dm.nextiva.com:443/dms/Nextiva_Service_Provider/Polycom/UC-VVX250/
Poly VVX 250 HTTPS dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/VVX250/
Polycom UC VVX 350 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX350/
Poly VVX 350 HTTPS dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/VVX350/
Polycom UC VVX 450 HTTP dm.nextiva.com:80/dms/Nextiva_Service_Provider/Polycom/UC-VVX450/
Poly VVX 450
HTTPS dm.nextiva.com/dms/Nextiva_Service_Provider/Poly/VVX450/

TIPS:

  • Use the a/A/1 key on the screen to alternate between lowercase, uppercase, and number.
  • Use the one key for a colon (:).
  • Use the asterisk (*) key for a period.
  • Use the pound (#) key for forward-slash (/), underscore (_), and dash (-).
  1. Press OK > Back > Tag SN to UA > Enabled > OK > Exit > Exit > Save > Reboot.

Please allow a few minutes while the phone configures the User settings. If the phone displays the error “Could not contact boot server,” confirm the correct MAC Address and Server Address is assigned to the User. A capital letter or a missing character will prevent the phone from provisioning and registering.

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