Helpful Guides, Tutorials, Videos, & FAQs

Advanced IVR: Enabling Customers to Check Order Status

Call centers that take customer orders often receive calls involving simple queries about order status. How can companies address these...
Advanced IVR: Enabling Customers to Track Shipments

Call centers that handle shipments and returns often experience high call volumes. Many of those calls involve simple queries about...
Advanced IVR: Offering Priority Service

How can companies offer priority service to their most valued customers? When companies give their preferred customers the red-carpet treatment,...
Advanced IVR: Welcoming New Customers

Customers are eager to learn when their new service is available. When companies proactively notify their customers of service activation,...
What is Advanced IVR?

Advanced Interactive Voice Response (IVR) is a web-based system used for building complex call handling and messaging solutions. Advanced IVR includes a...
Advanced IVR: Collecting Credit Card Payments Securely

How can companies collect credit card payments securely? Businesses that accept credit card information over the phone must adhere to...
Advanced IVR: Improving Call Routing Efficiency

Customers appreciate reaching the desired party in the shortest amount of time possible. Instead of spending time rerouting calls, employees...
Advanced IVR: Reducing Abandoned Calls

How can companies reduce the number of abandoned calls? Abandoned calls occur when callers hang up before reaching an agent....
Advanced IVR: Ensuring Customer Commitment

How can membership- or subscription-based businesses ensure customer commitment? Companies want to protect ongoing relationships with their subscribers. For example,...
Advanced IVR: Improving Member Services

How can subscription-based businesses improve their services? Companies want to extend member services efficiently and economically. For example, a chocolate-of-the-month...
Advanced IVR: Accelerating Customer Payments

How can businesses quickly collect on overdue payments? Managing payment collections is one of the most frustrating aspects of running a...
Advanced IVR: Automating Password Reset Securely

IT help desk agents frequently receive employee requests for a password reset. Password reset requests incur a loss of productivity...
Advanced IVR: Boosting Brand Value

As more businesses implement automation for customer interactions, how can a company take their business to the next level and...
Advanced IVR: Alleviating the Challenges of Managing Customer Support

How can companies alleviate the challenges of managing customer support? Companies want to optimize the quality of service while maintaining...
Advanced IVR: Keeping Customers Informed

When customers rely on businesses to provide help through the support desk, they appreciate knowing the progress of their requests....

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