Helpful Guides, Tutorials, Videos, & FAQs

Transferring calls from Nextiva Unity

There are two options for transferring a call: A Warm Transfer (attended) allows Users to speak privately with the receiving party...
Managing Call Recording from Nextiva Unity

Users may be able to manage Call Recordings, depending on the account configuration and Agent permissions. If this service is...
Managing calls from Nextiva Unity

Answering an Inbound Call When Unity displays an incoming call, click the Answer button or double-click the Active Call Window...
Nextiva Unity Agent interface

Nextiva Unity Agent is a powerful application designed for high call volume environments. It allows Agents to join or leave...
Installing Obihai Technology OBiWiFi5G USB WiFi Adapter (Poly)

The ObiWiFi5G USB Wi-Fi Adapter allows Poly phones to connect to the Internet wirelessly. There are times when a physical...
Customizing line keys and programmable keys on a device

Many devices include the ability to program specific keys with alternate functions. Common functions include: Line Labels: Show a user’s...
Advanced IVR: Automating PIN Activation

How can companies automate PIN activation securely and cost-effectively? A Personal Identification Number (PIN) is a numeric code used to...
Unauthorized Port Outs

An unauthorized Port-Out (also known as a “slam”) occurs when a number has ported out to a new carrier without...
Advanced IVR: Managing After Hours Calls

How can businesses manage calls that come in after regular business hours? Businesses driven by customer service want to provide...
Nextiva voicemail to email security tips

Phishing is the practice of sending emails that appear to be from a reputable company to get recipients to provide...
Advanced IVR: Increasing Call Efficiency

How can companies authorize callers without increasing talk time? To protect customer privacy and account integrity, businesses request verification information...
Setting up voicemail to email on Nextiva Link

Nextiva Link is a fully hosted forwarding service that provides one local or toll-free number, unlimited Auto Attendants, and call...
Advanced IVR: Enabling Employees to Check Time Off Balance

How can businesses provide a simple and easy way for employees to check their available time off without diverting the...
Advanced IVR: Improving Sick Time Reporting

How can organizations provide a simple and easy way to track employee sick time without a lot of hassle? Simplifying...
Advanced IVR: Extending Customer Service Support

How can companies efficiently extend their customer service support? Multilocation businesses have the opportunity to offer support beyond the typical...

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