Managing Call Recording from Nextiva Unity

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Users may be able to manage Call Recordings, depending on the account configuration and Agent permissions. If this service is assigned to the User, the Call Recording button will be displayed under the Call Control buttons.

 

Changing Call Recording Options

Right-click the Recording  button to select one of the following options: 

  • Always: All calls are automatically recorded from the beginning of the call. There is no option to pause or stop recording.
  • On-Demand: Calls are not automatically recorded, but recording can be started at any time during an active call, and the entire call will be recorded.
  • Never: Calls are never recorded, and the feature is disabled.
  • Always with Pause/Resume: All calls are automatically recorded from the beginning of the call, but recording can be paused and resumed.
  • On-Demand with User Initiated Start: Calls are not automatically recorded from the beginning of the call, but recording can be started and paused at any time.

 

Controlling Call Recording

Users can start, stop, pause, and resume Call Recording depending on the Call Recording option selected by clicking the Recording button . The Active Call List will also indicate the recording status of the call.

Call Recording Status

 

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