Silent Monitoring from Nextiva Unity Supervisor

Supervisors can silently monitor current calls, the next call, or all calls taken by a specific Agent.

 

From the Personal Wallboard:

  1. Right-click on the Call Center under the Personal Wallboard.
  2. Select Agents > Agent > Silent Monitor > Current call, Next call only, or All calls.

Silent Monitor – Personal Wallboard

 

From the Agent Activity Tab:

  1. Click the Agent Activity tab, then select a Call Center from the Name drop-down menu.
  2. Right-click on the Agent and select Silent Monitor > Current call, Next call only, or All calls.

Silent Monitor – Agent Activity Tab

 

From the Tools Menu:

  1. Click Tools > Call Centers > Call Center > Agents > Agent > Silent Monitor > Current call, Next call only, or All calls.

Silent Monitor – Tools Menu

 

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Updated on January 6, 2020

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