In the event that an update fails to apply automatically when you restart Nextiva Unity, check to make sure that Auto Update is turned on by navigating to Services & Settings > Settings > Update, and try another restart. You can check your current version by navigating to Help > About Unity.
Auto Update Settings
If the update still fails to apply, then you can perform a manual upgrade to prevent an interruption of service:
- In the installation directory, rename the Unity.exe file to the version number of application you are currently using. For example, change Unity to 22.214.171.124.
Unity.exe File in the Installation Directory
- Download the new version of Nextiva Unity Desktop.
For version 126.96.36.199, download the executable (Unity.exe) file from https://portal.unityclient.com/UpdateFiles/Install/Nextiva/188.8.131.52/UnityDesktop.msi.
- Copy the executable file to the same location in the installation folder where your old version (e.g. 184.108.40.206) resides.
- Launch the executable file. You can make sure you have the updated version by navigating to Help > About Unity.