Advanced IVR: Improving Sick Time Reporting

How can organizations provide a simple and easy way to track employee sick time without a lot of hassle? Simplifying the tedious task of reporting sick time improves caller experience and leads to operational efficiency.

For example, schools receive calls daily from families reporting absences due to illness. Families often need to call back or leave a voicemail message while the school staff fields other calls or helps students in the office. The staff then manually logs the sick time in the attendance system.

In another example, employees of a business must call in to report sick time, interrupting the office administrator who then must manually record the sick time.

Advanced IVR enables organizations to provide a greater level of service by offering a cloud-based self-service solution for callers to conveniently and quickly log sick time. A Virtual Agent that autonomously handles routine and repetitive transactions authenticates each caller based on ID and PIN before the caller inputs sick time, which is then automatically recorded in the integrated attendance system, allowing the staff to focus on tasks requiring more personal attention. 

Use Sick Days in Advanced IVR to:

  • Offer and easily implement a simple and convenient way for callers to report sick time.
  • Ensure security using ID and PIN authentication.
  • Integrate with an existing attendance system via web services.
  • Free the staff to address tasks that require personal attention.
  • Review detailed reports via a browser-based portal.


Advanced IVR helps organizations reduce transactional load and enhance personalized service, increasing operational efficiency and improving the caller experience. To add Advanced IVR to an account, contact a Nextiva Account representative or call (800) 799-0600.


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